0x80131500 code

Discus and support 0x80131500 code in XBoX on Consoles to solve the problem; 0x80131500 code and i can't access gold section of xbox store, have tried the hard reset and leaving unit off for 15 minutes and nothing, its been like... Discussion in 'XBoX on Consoles' started by ramergo, Apr 15, 2019.

  1. ramergo
    ramergo Guest

    0x80131500 code


    0x80131500 code and i can't access gold section of xbox store, have tried the hard reset and leaving unit off for 15 minutes and nothing, its been like this for last couple of weeks and can't find any help hopefully someone could shed some light on this
    issue?

    :)
     
    ramergo, Apr 15, 2019
    #1
  2. XBF Leslie D Win User

    Gold Error code

    Hi there,

    Thanks for getting back to us today. I'm sorry to hear about the persisting issue. I've been checking out this certain error code and there is a thread in our Windows Forums with steps on how to resolve this error. Please click the article to check it out
    'Micxrosoft Store Error code: 0x80131500'

    Let us know how it goes! :)
  3. ramergo Win User

    0x80131500 code

    OMG I just wanted to thank this community and especially to Gamergirl150001 because the second I read your post and also realized that you could do manual updates within My Games and Apps I finally saw a light and sure enough it actually worked. Once
    again my faith in Xbox and its amazing community have come to the rescue, a million thanks for all of you!!!
  4. XBF Crystal P Win User

    0x80131500 code

    Hi there Ramergo,

    Thanks for the update. I understand you have a concern with doing a soft factory reset of the Xbox
    console.

    I recommend to try an ethernet cable network connection. This could be network related. Have you done a

    Detailed Network Statistic
    test on the Xbox?

    If the issue persists, the soft factory reset will help refresh the operating system of the console. We recommend to choose
    Keep Games and Apps. This option will keep the games and apps on the console. You will be signed out your profiles on the Xbox. As long as you know your credentials everything will still be there.

    Try this out and let us know the results.
  5. ramergo Win User

    0x80131500 code

    sorry for the delay, but I have restarted my xbox one with no difference, I have also done a hard reset on the console and unplugged it from the wall let it sit for 15 minutes and still I can't access the gold section of the xbox store, any other suggestions?
  6. XBF Crystal P Win User

    0x80131500 code

    Hi there ramergo,

    Thanks for reaching out here in Xbox Forums. I understand you are experiencing an issue with the error code 0x80131500. To help clarify the issue:

    • What device are you using? (Xbox/Windows 10)
    • Have you power cycled the device and Network hardware?

    Let us know so we may know how to further assist.
Thema:

0x80131500 code

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