$150 worth of game DLC taken from my game account without my permission

Hi Darcy,

Thanks for coming to the forums. With refunds there has to be a refund request form filled out. The other way things get refunded is if someone disputed charge with the bank. Then the bank will reverse the charge. Refunds just don't happen automatically.
We recommend requesting a call from support. If you bought DLC for a game that was being shared, and the owner got game refunded. All you need to do is purchase the game and all the DLC will show again.

Thanks,

Brad

i did request a refund and it was declined because i “have used up all my refunds for the year” when this is my first ever refund. it wasn’t a bank transfer it was $150 worth of xbox money

Hello, i have noticed money has gone from my micrMicro account due to my child spending money on a game without my permission i was wondering if you could possibly refund the funds

Hi Ahmed,

Are you "game sharing" with a friend? It sounds like your friend is buying games and it is downloading on their Home Xbox, which is set as your console. Thus all their purchases are automatically being downloaded to your console.

This could also be the case if you bought the console second-hand and the previous owner still has the console as their Home Xbox and is now downloading games elsewhere.

In the case that you know the profile of the person buying the games (i.e. it was someone with whom you consciously set this up), you could stop this behaviour from your console by telling them to set their own console as their Home Xbox again.

Alternatively, you can go to Settings>All Settings>Power & Startup>Power Mode & Startups and deselect "Automatically download updates and purchases" and that might also stop these downloads.

I hope this helps.

Thank you for the detailed answer