2 of my Games downloaded with Gold just disapperead.

Discus and support 2 of my Games downloaded with Gold just disapperead. in XBoX Games and Apps to solve the problem; Forza 5 and Battlefield 3 aren't there anymore. Can't even redownload them, by manually searching in the store. This just happened and I don't... Discussion in 'XBoX Games and Apps' started by Banjo aka Jambo, Sep 9, 2019.

  1. 2 of my Games downloaded with Gold just disapperead.


    Forza 5 and Battlefield 3 aren't there anymore. Can't even redownload them, by manually searching in the store. This just happened and I don't understand why, since I regularly downloaded them using my Gold. What can I do?

    :)
     
    Banjo aka Jambo, Sep 9, 2019
    #1
  2. XBF Felixx P Win User

    2 of my Games downloaded with Gold just disapperead.

    Hello Banjo aka Jambo!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about your two missing games that you acquired through Games with Gold.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and confirm that the account that you're using indeed owns the licenses to the 2 games.



    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know how it goes!

    Felix

    Xbox forums support
  3. BRANCALEONE2 Win User

    stupid question stupid problem

    yes.....after the third attempt, the "problem" disapperead. thanks :)
  4. the keegstor Win User

    Cannot Download 'Just Cause 2'

    I was having this problem now that Just Cause 2 is free on games with gold. I went to the xbox marketplace website on my computer, and after may security codes being sent to my email, I logged in and manually re-downloaded the game. it sent it to the download
    cue on my console and it seems to be working.
  5. Darkshack Win User

    Re-download Games With Gold On Second Xbox One?

    also my gold status is good for another 2 years or so and ive also checked my purchase history, there is no games with gold games on the list only purchased games for xbox 360 and xbox one over the years, redeemed codes and so on, all the games with gold
    for the xbox 360 are all in my download history on that system and redownload fine, as far as i can tell xbox one doesent have a download history just that ready to install list, anyway ill try that thing i mentioned eariler and hope for the best.
  6. Orion368 Win User

    Your purchase cannot be completed at this time. Please try again.

    I was able to download the free with gold game. Unable to download Borderlands 2 with MSP.
Thema:

2 of my Games downloaded with Gold just disapperead.

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