24 Month Game Pass Problem

Discus and support 24 Month Game Pass Problem in XBoX Sales and Promo to solve the problem; I purchased XBOX All Access on Amazon, the option where they send you a console and a 24 month Subscription to Game Pass. The instructions to gain... Discussion in 'XBoX Sales and Promo' started by AdamHarding1, Mar 21, 2020.

  1. AdamHarding1
    AdamHarding1 Guest

    24 Month Game Pass Problem


    I purchased XBOX All Access on Amazon, the option where they send you a console and a 24 month Subscription to Game Pass. The instructions to gain access to Game Pass did not line up with the options when i set up the xbox. They didnt send a code to redeem
    in the box, it was supposed to be delivered digitally to the Xbox. Ive tried to contact both amazon and microsoft and didnt get very far. Anyone have a similar experience/can offer help?

    :)
     
    AdamHarding1, Mar 21, 2020
    #1
  2. ngocphi Win User

    24 Month Game Pass Problem

    Ya you are going to have to contact amazon about it

    As ita not a xbox option

    All access pass lets you buy a console with reduced cost over 2 years with live payment for 2 years not game pass

    Which makes.the game pass offer amazon specific

    You have to addeess it with amazon

    My guess the pdf gives you a url to redeem.the service

    Again it would be custom to amazon

    The only way it would be included with a bundle if it was in the box itself

    Or a Url provided by the seller amazon or document included in amazons shipping
  3. Bokor Zombie Win User

    24 Month Game Pass Problem

    Hi
    AdamHarding1
    ,

    We appreciate you coming to the Community Forum with your issue. If the advertisement for the Xbox console showed there was to be a Game Pass then it would have come as A card with a code on it. As far as them sending it to your Xbox that isn't really an
    option as you would need to give them your account details so they could message it to you. You can't just send it to a random Xbox.

    Maybe recheck the purchase and then continue to contact Amazon as this is an issue between you and Amazon as they are the ones that sold it - or a company sold it through Amazon.
  4. AdamHarding1 Win User

    24 Month Game Pass Problem

    Thanks for the reply. I tried with Amazon and they said to contact Microsoft. Been getting run around as you can see. Amazon has you download a PDF with instructions but the options they listed were not there. So its a little frustrating
  5. Reklaw X Win User

    Xbox Ultimate Game Pass Question

    If you already have ultimate and you buy 24 months of gold it will convert to 8 months of game pass ultimate.Here is a link to the faq
  6. Smwutches Win User

    Xbox Game Pass Ultimate

    If you add another gold card or game pass card while you have Ultimate, it will be converted to Ultimate, but at a different conversion rate.

    [table][tr]1 month of Gold[td]20 days of Ultimate[/td][/tr][tr]3 months of Gold[td]50 days of Ultimate (1+ month)[/td][/tr][tr]6 months of Gold[td]79 days of Ultimate (2+ months)[/td][/tr][tr]12 months of Gold[td]4 months of Ultimate[/td][/tr][tr]24 months of Gold[td]8 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass (Console Games)[td]20 days of Ultimate[/td][/tr][tr]3 months of Xbox Game Pass (Console Games)[td]2 months of Ultimate[/td][/tr][tr]6 months of Xbox Game Pass (Console Games)[td]4 months of Ultimate[/td][/tr][tr]12 months of Xbox Game Pass (Console Games)[td]5 months of Ultimate[/td][/tr][tr]24 months of Xbox Game Pass (Console Games)[td]10 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass PC Games[td]20 days of Ultimate[/td][/tr][/table]
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24 Month Game Pass Problem

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