6 month Live Gold Bundled Promotion

Discus and support 6 month Live Gold Bundled Promotion in XBoX Sales and Promo to solve the problem; I purchased an Xbox One holiday bundle from Dell.com on 12/21/18. It included 6 months Xbox Live Gold membership. The redemption card in the box was... Discussion in 'XBoX Sales and Promo' started by PercyGeb, Jan 21, 2019.

  1. PercyGeb
    PercyGeb Guest

    6 month Live Gold Bundled Promotion


    I purchased an Xbox One holiday bundle from Dell.com on 12/21/18. It included 6 months Xbox Live Gold membership. The redemption card in the box was for a 14 day free trial. How do I get the 6 month Live Gold redemption code?

    :)
     
    PercyGeb, Jan 21, 2019
    #1
  2. XBF Leonzo G Win User

    6 month Live Gold Bundled Promotion

    Hello PercyGeb,

    Thank you for keeping us updated. Does the official Microsoft packaging that the console came in promote the six month Xbox Live Gold membership on it? If the promotion is imprinted on the box, we recommend contacting the Xbox support team. The correct method
    to contact the Xbox support team is to utilize the
    Xbox website
    . We will provide steps on how to request a call from support. If the promotion is not printed on the box, the third party retailer will be sending you the six month Xbox Live Gold code. Be sure to let us know the results!

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Can't redeem a code
    5. Select Show contact options
    6. Select Request a call from Support
  3. baltyofgod Win User

    6 month Live Gold Bundled Promotion

    Hello the months are accumulated with the 14 days trial. What did they tell you on the phone if they called you?
  4. PercyGeb Win User

    6 month Live Gold Bundled Promotion

    The 6 month live is not imprinted on the box. The box says a one month game pass and a 14 day live trial included. I saw the same bundle at Best Buy without the 6 month live so I am pretty sure it should have been given by Dell. I will contact Dell again
    and hopefully get this resolved. I appreciate your prompt response. Your support team provides excellent customer service. Thank you.
  5. PercyGeb Win User

    6 month Live Gold Bundled Promotion

    The bundle was provided by Dell. I have contacted Dell support 5 times since December 27th. The last response I received from them was "The promotion was included in the hard bundle by Microsoft. I request you to contact Microsoft
    at +1 (800) 642 7676, +1 (800) 892 5234 (TTY).

    The link to the product bundle is https://www.dell.com/en-us/shop/accessories/apd/aa384601

    I believe Dell should have included a 6 month Xbox Live Gold Card with my order but they are saying you should be sending me a digital code. I need clarification please. Thank you.
  6. XBF Jeremy Z Win User

    6 month Live Gold Bundled Promotion

    Hiya percy,

    Thank you for contacting Forum support.

    Sorry to hear about the Subscription issue. Unfortunately, since this is a promotion offered by a third party you will have to contact Dell again to get this issue resolved.

    If this is a promotion by Microsoft, then please read over
    XBF Leonzo G post for more support.

    Also, if you happen to have any Xbox related issues, then please feel free to create an new thread detailing the issue so we may support you.

    Hope this helps
Thema:

6 month Live Gold Bundled Promotion

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