6 weeks and no Replacement Power Supply as of yet

Discus and support 6 weeks and no Replacement Power Supply as of yet in XBoX on Consoles to solve the problem; My XBox 360 E Slim was having trouble occasionally resetting itself mid game and casuing random freezes. Since I got it around new years, I called... Discussion in 'XBoX on Consoles' started by TerrJack, May 20, 2014.

  1. TerrJack
    TerrJack Guest

    6 weeks and no Replacement Power Supply as of yet


    My XBox 360 E Slim was having trouble occasionally resetting itself mid game and casuing random freezes.

    Since I got it around new years, I called Target ( who I bought it and the extended warranty from)

    and told them the issue. Since it was less than 3.5 months old ( when I called around April 12th),

    they said call Microsoft, and put me in touch with Warranty support.

    Warranty Support at Microsoft said it was the power supply, sent an RMA ticket, and said to send it back.

    Boxed up the PS, took it to Fedex, and off it went.

    Tracked it online, it landed at MS on 04-16-2014.

    And then nothing.

    I called in once a week every Friday to see what the status was, because the myxbox.com showed that it was received, but

    that nothing was moving. Each time somebody at Xbox said, "oh we'll escalate it", and every Friday, I heard nothing.

    Finally, after nearly a month, I got ahold of Nicole, in Xbox support, who did FINALLY manage to get it escalated.

    and now, as of May 20th, I have an escalation, and still no power supply!!!!!!!!!!!!!!!!!!!!!

    I was told by Escalation agent Eboni, that she was going to check on the status of the Power Supply, which seems to

    be out of stock.

    But now, six weeks to the date they received it, I still have no working Xbox,

    and no idea when in the heck I'm going to receive a replacement power supply.

    This by far has been a horrible experience.

    Has anyone else been stuck like this? IS there no way to get a hold of someone to tell me what's going on?

    :)
     
    TerrJack, May 20, 2014
    #1
  2. MoDTXL
    MoDTXL Guest
    Bad power supply unit. I was told by xbox.

    i have the same Problem, but it was from the beginning. I messured the output of the power supply and it never has 12V so maybe it can be the power supply or as you said the console itself.... MS is holding me back und they told me to call within 24h so
    i have to wait... but to hear it will take 6-8 Weeks for a replacement is very bad.....
     
    MoDTXL, May 20, 2014
    #2
  3. gds1972
    gds1972 Guest
    Xbox with 220V DC

    Hi

    The Xbox One S and Xbox One X both support 110v AC and 220v AC as for the original Xbox One with the separate power supply you will need to purchase a replacement power supply. To order a replacement power supply please use the link below and you should
    be able to purchase the correct power supply.

    https://support.microsoft.com/devices
     
    gds1972, May 20, 2014
    #3
  4. MoDTXL Win User

    Bad power supply unit. I was told by xbox.

    i have the same Problem, but it was from the beginning. I messured the output of the power supply and it never has 12V so maybe it can be the power supply or as you said the console itself.... MS is holding me back und they told me to call within 24h so
    i have to wait... but to hear it will take 6-8 Weeks for a replacement is very bad.....
  5. wezlyons Win User

    Replacement Power Supply.

    Hopefully it will be the same here in the UK and that it was just a standard email for repair requests.
  6. Got Cobol-64D25709-1 Win User

    Replacement Power Supply.

    I got a replacment for a loud power supply, I just paid for it since they won't do an "Advanced Exchange" on just power supply and never got any mail about returning the bad one. It's just a purchase of a new power supply after all, but this was in the
    USA.
  7. XA DRBATTLE Win User

    Power Supply Replacement

    id say try ebay for xbox one power supplies. although i do think that microsoft do need to add power supplies to its shop
  8. CyberKnoxx Win User

    Power Supply Replacement

    Amazon is probably your best bet. Always read the reviews though.

    a friend of mine had two PSU **** out on him.
Thema:

6 weeks and no Replacement Power Supply as of yet

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