A redeemed that was redeemed on a different account

Discus and support A redeemed that was redeemed on a different account in XBoX Sales and Promo to solve the problem; Hello, I bought ace combat 7 on the release date, but the customer service told me that I might not give the ace combat 6 redemption code, so I applied... Discussion in 'XBoX Sales and Promo' started by SS171, Feb 12, 2019.

  1. SS171
    SS171 Guest

    A redeemed that was redeemed on a different account


    Hello, I bought ace combat 7 on the release date, but the customer service told me that I might not give the ace combat 6 redemption code, so I applied for a refund. But on January 24th xbox live sent me an ace combat 6 redemption code, so I redeemed the
    code on February 1st and bought the game again in a few hours, but ace 6 could not be started, suggesting I don't have this game. The customer service told me that the redemption code was not redeemed on my account. Will I get the ace combat 6 redemption code
    when I purchase the ace combat 7?

    :)
     
    SS171, Feb 12, 2019
    #1
  2. SS171 Win User

    A redeemed that was redeemed on a different account

    Thank you for your help, I have tried the method you provided, Microsoft customer service proposal let me ask for help in the community.
  3. WhiteyBlack2 Win User

    A redeemed that was redeemed on a different account

    communicate to Microsoft live support explain the situation

    The best way to reach Live Support

    here: https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. Smwutches Win User

    cannot download due to location not avaliable

    If he created a different account then it would be redeemed on that account. If he signed into your account (which is against the code of conduct by the way), then it would be redeemed under your account.
  5. CarstenE Win User

    Siemens: i put my gift card on the wrong account

    Hey LickMyChevy,

    Unfortunately once a Card is redeemed to an Account your not able to transfer it to a different one. It needs to be spend with the account you redeemed it to.

    - lg 2Bad4You
  6. Smwutches Win User

    redeemed code on computer but not on xbox?

    Since you already redeemed the code on the website it can't be redeemed again. If you signed into the website with a different account you would need to call support to have them cancel the susbscription and issue a token to redeem on the correct account.
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A redeemed that was redeemed on a different account

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