A redeemed that was redeemed on a different account

Discus and support A redeemed that was redeemed on a different account in XBoX Sales and Promo to solve the problem; Hello, I bought ace combat 7 on the release date, but the customer service told me that I might not give the ace combat 6 redemption code, so I applied... Discussion in 'XBoX Sales and Promo' started by SS171, Feb 12, 2019.

  1. SS171
    SS171 Guest

    A redeemed that was redeemed on a different account


    Hello, I bought ace combat 7 on the release date, but the customer service told me that I might not give the ace combat 6 redemption code, so I applied for a refund. But on January 24th xbox live sent me an ace combat 6 redemption code, so I redeemed the
    code on February 1st and bought the game again in a few hours, but ace 6 could not be started, suggesting I don't have this game. The customer service told me that the redemption code was not redeemed on my account. Will I get the ace combat 6 redemption code
    when I purchase the ace combat 7?

    :)
     
    SS171, Feb 12, 2019
    #1
  2. SS171 Win User

    A redeemed that was redeemed on a different account

    Thank you for your help, I have tried the method you provided, Microsoft customer service proposal let me ask for help in the community.
  3. Whitey Black Win User

    A redeemed that was redeemed on a different account

    communicate to Microsoft live support explain the situation

    The best way to reach Live Support

    here: https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. XBF Crystal P Win User

    A redeemed that was redeemed on a different account

    Hi there SS171,

    Thanks for reaching out. I'm sorry to hear about the issue with Ace combat purchase.

    As per the
    Microsoft Store
    , Purchase the ACE COMBAT™ 7: SKIES UNKNOWN Launch Edition, available until 2/18/2019, and get the following content: -
    ACE COMBAT™ 7: SKIES UNKNOWN
    - ACE COMBAT™ 6: Fires of Liberation™.

    The code for ACE COMBAT™ 6: Fires of Liberation™ will be delivered to your Xbox message center within 7-10 days after this offer expires. You can redeem the code on your Xbox One console. For Backward Compatibility information, see xbox.com/xbox-one/backward-compatibility.

    Unfortunately here in forums, we do not have the appropriate tools to help assist with codes and billing.
    Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further
    assistance.

    Thanks and have a great day.
  5. Smwutches Win User

    cannot download due to location not avaliable

    If he created a different account then it would be redeemed on that account. If he signed into your account (which is against the code of conduct by the way), then it would be redeemed under your account.
  6. CarstenE Win User

    Siemens: i put my gift card on the wrong account

    Hey LickMyChevy,

    Unfortunately once a Card is redeemed to an Account your not able to transfer it to a different one. It needs to be spend with the account you redeemed it to.

    - lg 2Bad4You
Thema:

A redeemed that was redeemed on a different account

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