Access to my account

Discus and support Access to my account in XBoX Accessibility to solve the problem; I cant sign into my account & im asked to go to a website liveaccount but it says nothing is wrong please help?? 473e4794-3a7c-4ac2-a91f-50b1c9de311b Discussion in 'XBoX Accessibility' started by GeorgiaFerris, May 2, 2020.

  1. Access to my account


    I cant sign into my account & im asked to go to a website liveaccount but it says nothing is wrong please help??

    :)
     
    GeorgiaFerris, May 2, 2020
    #1
  2. Klokkwork Win User

    Access to my account

    It's not the browser. If you're being asked to update your payment options, I'm guessing your account has a billing suspension, which for some reason returns the glitch message on xbox.com/accounts. You can alternatively go to billing.microsoft.com to
    update your payment options, or call up Xbox Customer Support's billing team to personally attend to your account.
  3. Piggy n feeesh Win User

    Access to my account

    Thanks for the swift answer, but I stand by the principal I shouldn't have to ring them up and waste my money on phone calls when I already pay for an online service, and should be able to manage that online. If the service was down for say a day or two
    then I wouldn't complain, however 10 days is taking the p*%! now
  4. VibroPlex Win User

    Accessing my account

    Have you checked all the info, payment acct + other is current, at
    http://commerce.microsoft.com
    ?

    If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
    http://tinyurl.com/XBLnumbers ...

    but a faster way to speak to an Agent is to go to
    http://xbox.com
    - sign in there if you can - then go to
    support.xbox.com/contact-us
    Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
  5. HellFireKyuubi Win User

    My account access

    I've tried 3 different browsers. Does this mean I can't view my account here unless I have a current Gold subscription?
  6. FalconGurl8490 Win User

    Accessing my account.

    Microsoft may be having problems on their end, they may not even know about it yet, give it 24 hours, it should be back to normal, usually i come back within hours and that glitched in system message disappears.
Thema:

Access to my account

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