Accidental Billing Question

Discus and support Accidental Billing Question in XBoX on Consoles to solve the problem; So the 11 year old on my account 'accidentally' bought a year subscription from Xbox live while I wasn't around. This put my account into -$31.00. I... Discussion in 'XBoX on Consoles' started by Apple303, Apr 30, 2014.

  1. Apple303
    Apple303 Guest

    Accidental Billing Question


    So the 11 year old on my account 'accidentally' bought a year subscription from Xbox live while I wasn't around.

    This put my account into -$31.00.

    I was just wondering if there was any way to revert this payment/Xbox live?

    Sorry if this is the wrong section.

    :)
     
    Apple303, Apr 30, 2014
    #1
  2. kboutsiderV2
    kboutsiderV2 Guest
    Billing Question

    Hi, my account was suspended. The reason was I had an old credit card set up as my payment option and when my Live ran out it was trying to use that card to renew my 12 month live subscription. I was unaware that this was happening as the email associated
    with my Live account is unused other then for live, it wasn't until I tried to log in to my Live account last night that I noticed there was an issue and checked that email. My issue is I do not have the funds to buy a 12 month subscription at this time but
    was wanting to by a month subscription to carry my over till I could renew my 12 month. I do not have the option to do this it will only allow my to buy another 12 month. Is there anything I can do to be able to buy a Month till I can renew my 12 month.
    Thanks!
     
    kboutsiderV2, Apr 30, 2014
    #2
  3. AmethystKiss
    AmethystKiss Guest
    Billing Question

    If your account is already suspended because of renewal you wont be able to redeem any kind of prepaid codes on it.

    You can try contacting xbox live billing support through 1-800-4-MY-XBOX and see if there is a workaround but buying a monthly code will not help at all. Unless you make a new account to play with it on.
     
    AmethystKiss, Apr 30, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Accidental Billing Question

    You would have to contact support to speak to billing. They do have a 30 day cancellation period. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Apr 30, 2014
    #4
  5. Smwutches Win User

    Accidental Billing Question

    You would have to contact support to speak to billing. They do have a 30 day cancellation period. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. Mr PJ01 Win User

    signing out

    Hi There,

    Not sure if you were trying to answer a question to someone and accidentally posted it as a question or if this is really a question.
  7. AmethystKiss Win User

    Billing Question

    If your account is already suspended because of renewal you wont be able to redeem any kind of prepaid codes on it.

    You can try contacting xbox live billing support through 1-800-4-MY-XBOX and see if there is a workaround but buying a monthly code will not help at all. Unless you make a new account to play with it on.
  8. BriceMcMillan Win User

    Billing Question

    Hey kboutsiderV2,

    You could run down to your local retailer ( gamestop, Walmart, Best Buy) and purchase a 1 month Gold Subcription card.

    Redeem the code using your console and you should be good to go for a month. If you haven't already done so you should update your billing information or at the least turn off Auto-Pay to avoid this issue in the future.

    I hope this helps you out.
  9. ISS Enterprise Win User

    Playing a Review Copy Early

    Please disregard the post about a license transfer. This was a response to another question and accidentally got posted here.
Thema:

Accidental Billing Question

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