Accidentally Canceled Xbox Live

Discus and support Accidentally Canceled Xbox Live in XBoX Sales and Promo to solve the problem; I had a subscription to xbox live with several months remaining. Today, I decided to try out the xbox game pass for 1$. After i did that, I tried to... Discussion in 'XBoX Sales and Promo' started by GabrielAjose1, May 22, 2020.

  1. Accidentally Canceled Xbox Live


    I had a subscription to xbox live with several months remaining. Today, I decided to try out the xbox game pass for 1$. After i did that, I tried to cancel my subscription with game pass, but i accidentally canceled both my game pass and my xbox live.
    How do i get my xbox live back?

    :)
     
    GabrielAjose1, May 22, 2020
    #1
  2. T3NAC10US TM4K Win User

    Paid twice for same item

    I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?
  3. Mister Gwyther Win User

    Cancel Auto-Renewal | Help?

    Turning off auto-renewal will not cancel your LIVE subscription. If you feel that your LIVE subscription was canceled accidentally, please contact phone support to figure out why.
  4. Drlongpants Win User

    Accidentally Canceled Xbox Live

    My stepson has had the same issue, he bought pre paid gold 12 months saw the £1 upgrade for the month and he has now lost 11 months of gold live its now been a month later it still not back on. He finally told me the other day to see if i could help, so
    i tried to call .....No xbox live calls due to covid no email directly anywhere to be found and no help.

    i called Microsoft and you have people on phones for “product registration” yea you can find staff for new business!

    So how can he get his gold back on that he has paid for?

    you have to legally respect the contract that he entererd into with you and Xbox has failed its customers here with no customer service or help.

    what do we Do?
  5. Smwutches Win User

    Accidentally Canceled Xbox Live

    You would have to try contact support to see if there is anything they can do. http://support.xbox.com/contact-us

    The 1$ promotion is for Game Pass Ultimate which includes Gold, Game Pass for Xbox, and Game Pass for PC. Since Ultimate includes all of those, your gold was automatically cancelled and upgraded to Ultimate when you made the purchase. So cancelling Ultimate
    cancels everything.
  6. Smwutches Win User

    Accidentally cancelled Xbox Live Gold

    You would have to try contacting support and speak to billing to see if there is anything they can do. http://support.xbox.com/contact-us

    When he purchased Ultimate, it would have cancelled the Gold and converted it to Ultimate as well since it includes Gold (so he would have had 2+ years of Ultimate). By cancelling the subscription it does cancel everything. If support can't reinstate it,
    a new subscription would have to be purchased.
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Accidentally Canceled Xbox Live

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