Accidentally cancelled Xbox Live Gold

Discus and support Accidentally cancelled Xbox Live Gold in XBoX Accessibility to solve the problem; My 6 year old son managed to upgrade his brothers Live Gold to Ultimate Game Pass. When i cancelled this, it appears to have cancelled the 2 years Live... Discussion in 'XBoX Accessibility' started by PaulineRutherford, Apr 13, 2020.

  1. Accidentally cancelled Xbox Live Gold


    My 6 year old son managed to upgrade his brothers Live Gold to Ultimate Game Pass. When i cancelled this, it appears to have cancelled the 2 years Live Gold pass which was only bought just under 1 month ago??

    Can you advise how this can be reinstated?

    Many thanks in advance

    :)
     
    PaulineRutherford, Apr 13, 2020
    #1
  2. T3NAC10US TM4K Win User

    Paid twice for same item

    I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?
  3. Smwutches Win User

    Accidentally cancelled Xbox Live Gold

    You would have to try contacting support and speak to billing to see if there is anything they can do. http://support.xbox.com/contact-us

    When he purchased Ultimate, it would have cancelled the Gold and converted it to Ultimate as well since it includes Gold (so he would have had 2+ years of Ultimate). By cancelling the subscription it does cancel everything. If support can't reinstate it,
    a new subscription would have to be purchased.
  4. Jay O. Win User

    Accidentally cancelled Xbox Live Gold

    that's bummer, directly contact to microsoft support.
  5. pawncrackers Win User

    Accidentally cancelled Xbox Live Gold

    Hi there,

    Regrettably, once you have converted the subscription, and cancelled it, you will indeed need to purchase a new subscription to access Gold features. As mentioned at the bottom of the

    Xbox Game Pass homepage
    , in the Terms and Conditions:

    "All conversions to Xbox Game Pass Ultimate
    are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership."


    There is no guarantee that Xbox Support can assist in this matter, although as advised previously, there is no harm in reaching out. Please know, that there may be a long time to wait in the call queue, while COVID-19 restrictions
    are in place.

    Best,

    L
  6. WIESIL Win User

    XBox Live tenure

    I checked my gold tenure on the link eG x Thee Elf posted and mine says

    Prepaid 12M Xbox LIVE Gold this one isn't canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    gold 1 month free trial canceled

    but yet I have no number next to my name
Thema:

Accidentally cancelled Xbox Live Gold

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