Account balance disappeared!!!!

Discus and support Account balance disappeared!!!! in XBoX on Consoles to solve the problem; hello, in my account I had 10 dollars and today I want to buy a dlc but I can't because my balance has disappeared !! What I can do? Why do they steal... Discussion in 'XBoX on Consoles' started by BAGHEEERAA, Sep 9, 2019.

  1. BAGHEEERAA
    BAGHEEERAA Guest

    Account balance disappeared!!!!


    hello, in my account I had 10 dollars and today I want to buy a dlc but I can't because my balance has disappeared !!
    What I can do? Why do they steal me this way? Help me please!

    :)
     
    BAGHEEERAA, Sep 9, 2019
    #1
  2. Mathew FB64 Win User

    Account balance disappeared!!!!

    Hello! It would be advisable to contact technical support directly to present your case, have a clarification of the situation and if it merits, get a refund.
    I leave the link to contact support:

    https://support.microsoft.com/es-mx/contactus/
  3. {Parity} Win User

    Account balance disappeared!!!!

    You will need to contact
    Xbox Support
    directly for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support


    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. BarrelBurrito01 Win User

    Account balance disappeared!!!!

    When you click to buy something and it brings up your microsoft balance click on it to change it. Then re click the same balance again. Awhile back my microsoft balance wouldn't show the correct amount. If I bought something it wouldn't subtract from
    my current balance or if I added money it wouldn't change. It would be stuck on my original total. I had to check my order history online in my microsoft account to keep track of my real balance. I gave it days to fix itself but only constanly changing
    my balance seemed to do the trick. However since the last system update it works fine now. Or try giving your console a hard reset. If that dosen't work then I would contact xbox support. Hope this helped you out.
  5. BipolarWerebear Win User

    Balance has disappeared.

    Just like XCS said, if you have points attached to your account they will transfer over into local currency. It will probably take a while for everything to be ironed out as the conversion takes place. In the meantime don't buy any more points until either
    A) your account balance reasserts itself in your local currency or B) you've contacted XCS and they find/ fix the error.
  6. THEOWENKILLER Win User

    August 25 Xbox Update

    [quote user="Riven57"]My points account disappeared.[/quote]

    Go onto the marketplace and pick any item as if you are going to purchase it.

    You will then be given a page explaining the conversion.

    You can then view your balance in the account management section.
Thema:

Account balance disappeared!!!!

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