Account balance disappeared!!

Discus and support Account balance disappeared!! in XBoX on Consoles to solve the problem; hello, in my account I had 10 dollars and today I want to buy a dlc but I can't because my balance has disappeared !! What I can do? Why do they steal... Discussion in 'XBoX on Consoles' started by PSYPSYDUCK, Dec 17, 2019.

  1. PSYPSYDUCK
    PSYPSYDUCK Guest

    Account balance disappeared!!


    hello, in my account I had 10 dollars and today I want to buy a dlc but I can't because my balance has disappeared !! What I can do? Why do they steal me this way? Help me please!

    :)
     
    PSYPSYDUCK, Dec 17, 2019
    #1
  2. steeledwand7664 Win User

    Account balance disappeared!!

    Another thing that you want to check is your order history by going to account.microsoft.com and signing into your account this you can view your order history there and see where that money possibly was spent.

    If there was a purchase that you did not authorize then you can contact xbox support.
  3. R_A_U_L Win User

    Account balance disappeared!!

    You will need to contact Xbox Support directly for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. Mathew FB64 Win User

    Account balance disappeared!!!!

    Hello! It would be advisable to contact technical support directly to present your case, have a clarification of the situation and if it merits, get a refund.
    I leave the link to contact support:

    https://support.microsoft.com/es-mx/contactus/
  5. {Parity} Win User

    Account balance disappeared!!!!

    You will need to contact
    Xbox Support
    directly for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support


    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  6. Jay O. Win User

    Account balance disappeared!!

    if you redeemed this balance from the Microsoft reward program, it has an expiring date.

    or maybe one subscription deducted it.
Thema:

Account balance disappeared!!

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