Account balance not available for purchases in store

Discus and support Account balance not available for purchases in store in XBoX Sales and Promo to solve the problem; My son has £10:59 in his account, however when he tries to purchase items from the store it states he has insufficient funds the amount being available... Discussion in 'XBoX Sales and Promo' started by VexedDad, Sep 14, 2020 at 3:33 AM.

  1. VexedDad
    VexedDad Guest

    Account balance not available for purchases in store


    My son has £10:59 in his account, however when he tries to purchase items from the store it states he has insufficient funds the amount being available being that he had before he was given additional funds, 59p. If he signs into his brothers xbox the
    full amount is shown. Have tried reloading his profile but same issue. Any ideas?

    :)
     
  2. Smwutches Win User

    Can purchase from XBOX, but not PC

    The store on xbox.com is the same as the store on the One. The One store has never been updated to work with the Microsoft account balance for purchases of 360 content. The only way to purchase 360 content with your balance is through the console itself.
  3. XBF Ezra G Win User

    microsoft account balance isn't showing up in store

    Hi CatherineS3,

    Thank you for responding, since Star Wars Battlefront II is a backwards compatible game, it is unavailable to purchase on the store using a Microsoft Account Balance from an Xbox One. If available, using an Xbox 360 would be an option to purchase the item
    with a Microsoft Account Balance though.

    I hope this information helps! Please let us know if you have any other issues or questions.

    Thanks!
  4. KevinDrysdale1 Win User

    I have redeemed an Xbox gift card to the correct account but to the wrong store!

    The money is in my account - however under my account there are two stores listed - US and Cayman. Under the US store there is a balance of $5.03, while the $100 I’ve just redeemed is shown as being allocated to the Cayman Store. My Xbox is linked to the
    US store, not the Cayman one, so the only balance I have available to me is $5.03. If I switch to the Cayman store my $100 becomes available, but I cannot buy games!
  5. Smwutches Win User

    Cannot find the deposit button and i dont know where my reward credits will go when i claim them

    The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. If it is available, it will be listed on the MyRewards section of the site.

    When credits are deposited, they are added as currency to your Microsoft account balance so you can use that to make purchases in the Xbox store.
  6. Smwutches Win User

    Purchasing games

    You can use your Microsoft account balance if you make the purchase from a 360. The One store has never been updated to work with Microsoft account balance for 360 or original Xbox game purchases.
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Account balance not available for purchases in store

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