Account Blocked: Microsoft charging bank account but cannot unblock

Discus and support Account Blocked: Microsoft charging bank account but cannot unblock in XBoX on Consoles to solve the problem; I have two Xbox Live Gold accounts: one for me and one for my kids. My account is 3 years old. It has been blocked due to 'too many password... Discussion in 'XBoX on Consoles' started by Hockeypucks3, Mar 4, 2015.

  1. Hockeypucks3
    Hockeypucks3 Guest

    Account Blocked: Microsoft charging bank account but cannot unblock


    I have two Xbox Live Gold accounts: one for me and one for my kids.

    My account is 3 years old. It has been blocked due to 'too many password attempts' for approximately two years.

    The email associated with my Live Gold account is no longer valid; it was an att.net account and att.net closed it. Ergo, I have no access whatsoever to the email account associated to my Live Gold account. I also do not have any of the original security
    verification information. It was, unfortunately, stored in the email account that was closed.

    Microsoft is still billing me for the account. However I have no way to verify my identity using Microsoft's online forms because, like I said, I do not any longer have the security verification question answers. So, I have been paying $9.99 a month for
    an Xbox Live account that I cannot access. Attempts to call Microsoft support always results in being redirected to the online form.

    Apparently, the only way I can cancel the billing on the account is going to be to change my credit card number with the bank so that Microsoft's attempts to continue to charge me will fail. I don't want to go through this hassle because I have my home
    utilities and other recurring monthly bills set up on auto-payment using the same account number...So, because Microsoft is incapable of, or unwilling to, performing identity management using billing information like most normal businesses, I have to change
    my credit card number and then go around and update every business agreement I have with other companies just to get around Microsoft's ineptitude.

    Seriously, is this necessary? In the past two years I have probably contact Microsoft support either by phone, online form, or online support request at least 8 to 10 times..Is there anyone at Microsoft that is capable of operating at a customer service level
    higher than simply reading entry-level boilerplate responses to customers?!? Is there ANY WAY to contact any live human at Microsoft that can perform basic billing verification and unlock an account, or do I really need to rearrange all of my monthly billing
    transactions with every other company with whom I do business?

    :)
     
    Hockeypucks3, Mar 4, 2015
    #1
  2. Account Has Been Blocked Unlock lock I want Play

    I don't know why my profile blocked.. microsoft please unblock my account very very please
     
    TeariestSalmon9, Mar 4, 2015
    #2
  3. SPITFIRE-SIX
    SPITFIRE-SIX Guest
    Xbox one GWG download problem

    This is something you should contact Xbox Support about, we cant do anything for you here. Chances are, if your account is blocked they may not be able to unblock it just depends on the situation. good luck.
     
    SPITFIRE-SIX, Mar 4, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Account Blocked: Microsoft charging bank account but cannot unblock

    I am very sorry to hear that you're having issues with this. There are a couple of things that you can try here.

    1. contact att.net and see if they can temporarily reinstate your email address so you can change it.

    2. as you mentioned in your post contact your bank and either change your card or or put a stop payment on that recurring one. Then use a different payment method for future xbox purchases (ie. paypal).

    As for being sent here by phone support, I'm afraid that you were misinformed. Only phone support can handle billing issues so I'm afraid you'll need to give them another try.
     
    onyxishere, Mar 4, 2015
    #4
  5. onyxishere Win User

    Account Blocked: Microsoft charging bank account but cannot unblock

    I am very sorry to hear that you're having issues with this. There are a couple of things that you can try here.

    1. contact att.net and see if they can temporarily reinstate your email address so you can change it.

    2. as you mentioned in your post contact your bank and either change your card or or put a stop payment on that recurring one. Then use a different payment method for future xbox purchases (ie. paypal).

    As for being sent here by phone support, I'm afraid that you were misinformed. Only phone support can handle billing issues so I'm afraid you'll need to give them another try.
  6. NikkiBeckman Win User

    Unable to upgrade to Gold membership.

    Hello xmetacorx, sorry to hear about your issue purchasing a gold subscription.

    Wish there was a way to force a payment method to work but unfortuantely it is not the case.

    Be sure that every little detail entered in on your gamertag matches exactly with what is on file at the bank.

    Check your billing on your gamertag to be sure that there are no outstanding charges.

    And look over your bank terms of use for re occuring charges to see if it is blocked as default protection purposes. Unblock at the bank side if it is blocked.
  7. ngocphi Win User

    Billing Information

    No that is a banking issue

    Creditcard cannot be used for Reoccuring charges or long term outside their country

    Usually when I travel home to see my wife I inform my bank when I'm going and where and when i am expected back

    This prevents blocked charges

    You will have to create a new account in uk to use a uk creditcard or uk ms points
  8. A Qality Pun Win User

    Possibly dumb paypal question...

    Additional note: The source I need to use is my bank account. If I transfer the total from my bank account to just the paypal account, will it take it from that? I cannot have it charging my card.
  9. TeariestSalmon9 Win User

    Account Has Been Blocked Unlock lock I want Play

    I don't know why my profile blocked.. microsoft please unblock my account very very please
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Account Blocked: Microsoft charging bank account but cannot unblock

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