Account Cancellation

Discus and support Account Cancellation in XBoX on Consoles to solve the problem; My son tried to cancel his account in Dec when he changed to Play Station - money keeps going from my account! I have now tried again to cancel the... Discussion in 'XBoX on Consoles' started by TryT3chReaperz, Apr 4, 2015.

  1. Account Cancellation


    My son tried to cancel his account in Dec when he changed to Play Station - money keeps going from my account!

    I have now tried again to cancel the renewal.

    I've had 5 months of subscription taken even though we requested that the account be closed!

    Totally fed up with the complicated service on here.

    I hope no more money will be taken and a refund would be nice! It's children you are dealing with and their gaming, not always adults, try to remember this.

    :)
     
    TryT3chReaperz, Apr 4, 2015
    #1
  2. usc1903-F36EA084-6871-43B2-B37A-1D2FDC8C6A11, Apr 4, 2015
    #2
  3. HassanB
    HassanB Guest
    Account cancellation

    Not a problem bud, hopefully the Microsoft Account team can assist with closing your account for you.
     
    HassanB, Apr 4, 2015
    #3
  4. grimnoc
    grimnoc Guest

    Account Cancellation

    Its not hard. You can do it on xbox.com

    But if it is indeed too hard, just call support, they can cancel it for you. However, in my experience, 1 month memberships aren't within policy to be refunded.
     
    grimnoc, Apr 5, 2015
    #4
  5. Inferior-91D30E2D-4F Win User

    Cancel Account !

    If you mean cancel your Xbox Live Gold auto renewal then go here:

    support.xbox.com/.../cancel-xbox-live-gold-subscription

    If you are talking about deleting your account (this only deletes the account from your Hard drive, it will still exist on Xbox Live) then:

    Go to system settings

    Go to storage

    Select the profiles you wish to delete: there are 2 options delete profile and delete profile and items. if you choose the second option it will delete all gamesaves associated with your account from your harddrive.

    And if you just want to change your gamertag:

    support.xbox.com/.../Manage%20gamertag

    Hope this answers what you were asking!
  6. EggsBoxJuan Win User
  7. HassanB Win User

    Account cancellation

    Hello,

    I'm assuming by "cancel", you mean delete, if so, you will need to contact phone support. Though when you request an account deletion, I'm not sure if this is possible to
    do with leaving the Microsoft Account intact.
  8. WPAK Win User

    Cancelling an account

    Hi there,

    As far as I know the only way that comes close to cancelling an account is by closing the Microsoft Account that is connected to that xbox live account. I don't think that would free up the gamertag though.

    You can do this via
    http://account.live.com
  9. Mister Gwyther Win User

    Cancel account

    Hey there Table! For our best help, please create a new thread here detailing your issue and any steps you have already taken. We'll be happy to assist you there, thanks!
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Account Cancellation

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