Account gamertag issue

Discus and support Account gamertag issue in XBoX on Windows to solve the problem; Essentially, I have an issue in that me and my sibling used the same microsoft account for a while so I had bought the game Sea of Thieves on a... Discussion in 'XBoX on Windows' started by James2122, Apr 3, 2020.

  1. James2122
    James2122 Guest

    Account gamertag issue


    Essentially, I have an issue in that me and my sibling used the same microsoft account for a while so I had bought the game Sea of Thieves on a separate account but accessed it using his gamertag so all my progress on the game is associated with his account
    and not the account that I actually have the game on, could anyone help me transfer the gamertag and progress to my own account?

    :)
     
    James2122, Apr 3, 2020
    #1
  2. M3tal Daz3 Win User

    Account gamertag issue

  3. Vitor-FFF64B5E-3606- Win User

    Account gamertag issue

    Sorry to hear you're having problems with Xbox.

    I recommend contact Xbox support(Chat/Phone), they'll be able to help you by analyzing your account transactions alongside with you, and will refund your Microsoft account if necessary.

    Don't hesitate to reach them, they're amazing at what they do.

    support.xbox.com/.../request-chat

    Hope you can get it fixed. ;)
  4. MishManners Win User

    Account gamertag issue

    Sorry to hear about your sibling using the account. As M2tal Daz3 pointed out below, there is no way to transfer items among the accounts. Treat this as a good way to go through and get all the progress again on your account! Happy sailing on the high
    seas!
  5. onyxishere Win User

    Problems with xbox account transfer

  6. XBF Brad A Win User

    Issues with gamertag and account region.

    Hello Azzezima,

    Thanks for coming to the forums with your issue. In regards to your gamer tag. Is it possible that you signed in on anything Xbox with the email you used at one time or another? If so then it would assign a gamer tag to it even though you may not of wanted
    to create it. For the region change somehow the region was changed within the past three months. Being there are a lot of issues we suggest you request a call back from a support agent.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
Thema:

Account gamertag issue

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