Account hacked, and my support request was denied. Recovery form was useless because...

Discus and support Account hacked, and my support request was denied. Recovery form was useless because... in XBoX Accessibility to solve the problem; Hello! On Thursday, around 9-10pm est, my account was compromised. The account recovery form was useless, as the hacker enabled 2fa. By the time I got... Discussion in 'XBoX Accessibility' started by nj02vette, Jul 2, 2022.

  1. nj02vette
    nj02vette Guest

    Account hacked, and my support request was denied. Recovery form was useless because...


    Hello!

    On Thursday, around 9-10pm est, my account was compromised. The account recovery form was useless, as the hacker enabled 2fa. By the time I got the message in the screenshot, it was too late. The hacker had already changed my gamertag from to K0V8. Although I answered every security question correctly, the account recovery team said it wasn't enough to validate my account. I just tried again with more information such as past xbox serial numbers which my account was on, home address, ect . The hacker has also threatened to delete my account for money. What should I do other than keep sending in account recovery requests to Microsoft?
    Account hacked, and my support request was denied. Recovery form was useless because... [​IMG]

    Account hacked, and my support request was denied. Recovery form was useless because... [​IMG]

    Account hacked, and my support request was denied. Recovery form was useless because... [​IMG]

    Account hacked, and my support request was denied. Recovery form was useless because... [​IMG]


    :)
     
    nj02vette, Jul 2, 2022
    #1
  2. Lucas Lauer Win User

    Account hacked, and my support request was denied. Recovery form was useless because because the hacker enabled 2fa.

    Hello, nj02vette. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you.

    Since the recovery form did not help you because two factor authentication is enabled on the account, unfortunately there is nothing else you can do.

    I'm really sorry about this, my friend. I would suggest you to not send the money to the hacker and just create a new account.

    I know how hard it is to lose an account that you probably invested a lot of time and money on. I got my account hacked but I was online at the time, so I recovered it before the hacker was able to change anything.

    The recovery form is the best solution for hacked accounts, but if the hacker is able to change the account email address and the security info, there is no way to recover it back.

    You can talk to the Microsoft or Xbox official support and they will tell you the same thing. No Microsoft or Xbox employee can help users recover their accounts. They are not allowed to and have no resources to help.

    I'm really sorry about this and I hope you understand.

    Feel free to ask back any question.
  3. Moe Beez Win User

    Microsoft Account hacked have tried recovery form and tried calling and no one has given any real help

    * Merged.

    my account was hacked the recovery form is useless and at this point im tired

    Is there a way i can delete an account that was hacked that i no longer have control of and cant get back because no matter how many people i call to help and recovery forms i fill i get the same results im tired and no longer want anything to do with Microsoft stuff anymore
  4. Georges C. Win User

    Account recovery

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Dan, if you have lost access to your account, you can try to recover it in two ways the first would be by the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-bil...

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    The other would be to contact Xbox support and request an account takeover (ATO) account recovery.
  5. Georges C. Win User

    Unfair action towards a hacked account

    Hello again, the investigation team is not contactable, so the need to correctly fill out the account recovery form, the other option would be to contact Xbox support via chat and request an ATO (Account Takeover), but the information you will ask for will be the same as the form above.

    https://support.xbox.com/en-us/contact-us

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-bil...
  6. Georges C. Win User

    URGENT i need to change the email a hacker set on my account without having access to it

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Toon_034, you can try to recover your account through the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-bil...

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    Or you can contact Xbox support and request an "Account Takeover" procedure,

    https://support.xbox.com/en-us/contact-us
Thema:

Account hacked, and my support request was denied. Recovery form was useless because...

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