Account hacked, items gifted. Unable to get a refund.

Discus and support Account hacked, items gifted. Unable to get a refund. in XBoX on Consoles to solve the problem; Let my start by saying microsoft's level of customer service has nose dived. I've been trying to rectify this issue for almost two weeks. My (my son's)... Discussion in 'XBoX on Consoles' started by jcut u up, Oct 14, 2020.

  1. jcut u up
    jcut u up Guest

    Account hacked, items gifted. Unable to get a refund.


    Let my start by saying microsoft's level of customer service has nose dived. I've been trying to rectify this issue for almost two weeks. My (my son's) xbox account has hack attempts almost daily according to logs. He has a massive online following, hence
    people trying to hack his account. With that said someone has hacked the account multiple times over the past 3 months and made purchases. We were not aware of these purchases till my wife saw a 99 dollar charge. I looked at the account online and realized
    it was "gifted" to some unknown source. As I searched deeper i realize this same person that hacked the account gifted several other items to themselves. I opened a refund request, it was denied with an auto generated response. My account was hacked and items
    were gifted, instead of Microsoft trying to assist with the issue, im unable to get support. I did the call back thing and never got a call back x3. I requested in my open ticket a call back or email, no response. My account is secured now, the issue is the
    almost 400 dollars in charges that I didn't do. Theyre able to see where the location is when these purchases were made, yet refuse to help. Anyone have any ideas or a number that I can call and speak to someone that can help?

    :)
     
    jcut u up, Oct 14, 2020
    #1
  2. XBF Brad A Win User

    Account hacked, items gifted. Unable to get a refund.

    Hello Jout u up,

    Thanks for reaching out to the forums. We are sorry for the issues with the account. In regards to the purchases, there has been a lot of issues with calls lately. You will need to keep trying as there been a lot of issues. Here is a guide to request a call.
    Again, we are sorry for any issues and inconvenience this has caused.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next. On next box hit skip.

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. ngocphi Win User

    Account hacked, items gifted. Unable to get a refund.

    First secure your account

    Then do a call back with edge or firefox

    And ask for an unauthorized access case
  4. XBF Ezra G Win User

    No puedo canjear un código :( [Translation - I can't redeem a code]

    Hi Trolencito!

    Thank you for your post. If an item is sent as a gift from another region the item will not be redeemable. Since the region based content is unable to be redeemed, the purchaser of that gift can

    Request a Refund
    for the item purchased.

    I hope this information helps, thanks again.
  5. XBF Brad A Win User

    My friend from UK tried sending me a gift game but it failed

    Hi Fox,

    Thanks for coming to the forums with your issue with the code. When gifting items they need to be gifted from the same region. You will need the buyer to try and get a refund for the code sent, or the buyer will need to get the code replaced with a code
    for your region. You are unable to do this as you are not the purchaser of the code.

    Thanks,

    Brad
  6. XBF Ezra G Win User

    Me mandaron un código desde el extranjero y no me permite cangearlo[They sent me a code from abroad and it does not allow me to exchange it]

    Hi Bryan,

    Thank you for your post. I understand you are experiencing redeeming a gift that was sent to your from someone in another region. Unfortunately, gifts can only be sent within a domestic region. Your friend will most likely need to

    Request a Refund
    since your account is unable to redeem the item.

    I hope this helps.
Thema:

Account hacked, items gifted. Unable to get a refund.

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