Account info lost: NEED QUICK HELP

Discus and support Account info lost: NEED QUICK HELP in XBoX Accessibility to solve the problem; Hi guys, I need some help really badly... I just bought an Xbox One S finally! But ofcourse I wanted to transfer my old 360 account to my new one,... Discussion in 'XBoX Accessibility' started by xXzOmBiEgHoStXx, Apr 4, 2019.

  1. Account info lost: NEED QUICK HELP


    Hi guys,

    I need some help really badly...

    I just bought an Xbox One S finally!

    But ofcourse I wanted to transfer my old 360 account to my new one,

    So I went on and got to the login screen, tried loggin in but I forgot my password....tried to resest it...but I also forgot my password for the 10+ year old mail AND also the backup mail...

    I called with Microsoft AND xbox, tried chat support a couple of times, and nearly did the Account recover around 50 times by now.

    Does anyone know how to get this back by any other way then with the recover page.....I so desperate im willing to pay the person who helps me with this problems if you know a solution.

    Kind Regards,

    12+ years xbox user :

    :)
     
    xXzOmBiEgHoStXx, Apr 4, 2019
    #1
  2. xXzOmBiEgHoStXx Win User

    Account info lost: NEED QUICK HELP

    They wont even do that for me... :(
  3. RandyAU93 Win User

    Account info lost: NEED QUICK HELP

    So are you unable to recover the e-mail accounts you used previously?
  4. XBF Crystal P Win User

    Account info lost: NEED QUICK HELP

    Hi there xXZOmBiEgHoStXx,

    Thanks for the reply. I'm sorry to hear about the issue with recovering a Microsoft Account. Unfortunately, Xbox support does not have the appropriate tools to help with account recovery.

    Take a moment to review the following troubleshooting article:
    Recover your Microsoft account


    • "A customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or send password reset links."

    The available troubleshooting steps for this issue has been provided by XBF Lance and Leo.

    Thank you for letting us know about the issue.
    We'll be locking the thread.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Thank you and have a great day.
  5. XBF Leo G Win User

    Account info lost: NEED QUICK HELP

    Hello xXzOmBiEgHoStXx,

    Thank you for keeping us updated. Did the article that XBF Lance J provide help recover the account? If you are still experiencing the issue, we suggest

    updating the Microsoft account's security information
    . This will replace and replace the phone numbers or email addresses you use to verify your Microsoft account. The update takes 30 days, and during that time you can sign in on your consoles, but there
    will be certain things you can’t do with your account. The article explains what these things are. Be sure to let us know the results!
  6. Harmless DOODER Win User

    Account info lost: NEED QUICK HELP

    I haad similar issue. The only way i figured how to solve it was by recovering\changing the password to the email accnt. They can usually do it through alt email, a phonecall\txt, or answering a premade security question. I ended up switching the password
    and writing it down in a safe place to avoid futture mishaps, which i recommend since there are so many different accounts and passwords to remember these days.
Thema:

Account info lost: NEED QUICK HELP

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