Account issue

Discus and support Account issue in XBoX Accessibility to solve the problem; My son can't access his account on xbox to play a specific game. It says to fix it at but my account doesn't show that there is a... Discussion in 'XBoX Accessibility' started by CourtneyKuhn, Jan 26, 2020.

  1. CourtneyKuhn
    CourtneyKuhn Guest

    Account issue

    My son can't access his account on xbox to play a specific game. It says to fix it at but my account doesn't show that there is a problem. I'm sure it's an easy fix but I'm new to this and can't figure it out. Thanks for the help everyone!

    CourtneyKuhn, Jan 26, 2020
  2. ZyNLeX Win User

    Account Issue

  3. Nathan Roberts (Sunk Win User

    Account Issues?

    Hey there, Boric

    Changing account information

    If your unable to change your account information through your Xbox One console, then please head over to and sign into your Microsoft account. You will be able to change your bank and billing information through that link, and it will save on your Microsoft Account. This should update
    onto your Xbox One account, as the Xbox Account gets this information from your Microsoft Account.

    You can also change your account information through the Xbox website here:

    Please note, because your accessing sensitive information, you may get greeted by a security challenge when logging onto the websites. This is normal, and it is Microsoft's way of making sure it is you (The account holder/owner) that is wanting to access
    this information.

    Also, if you are wanting to change your bank and billing information, but have an active membership on your other payment method, you will be able to add a different payment option but you won't be able to delete the old payment option unless the subscription
    expires on it. This also goes for any other subscription that is using that payment option, so if your wanting to delete any payment options and find you can't. Please check to see if you have any active subscriptions.

    If you find you do, you will need to make sure you turn off auto renewal. For all subscriptions for your Microsoft account, you will find these through the first link I provided to you at the top.

    Not able to log into my account

    Please delete your account from the Xbox One console, then do a hard reset. Once the Xbox has shut down, please power the console back on and re download your Xbox profile back onto your Xbox One. This should then, hopefully, allow you to sign back into your
    Xbox account.

    I hope this helps you get back onto your Xbox Account, and change your information.

  4. XBLRewards8 Win User

    Issue With Account

    Hello jarheadbodog,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  5. UnarmingNat Win User

    Account Issues

    But what if they taken a dollar out of my prepaid card for valid card (I think), does that mean it good?
  6. Lapsa - The Sabot-Fo Win User

    Account issues.

    Thanks every-one for your help, I managed to get it working.

Account issue

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