Account issue

If you want a reply from the Enforcement team, please post in the
Xbox One Account & Console Enforcement Actions forum.

Also, you can go to http://enforcement.xbox.com/Home/Reputation to check your reputation score over the past 6 months.

Hey there, Boric

Changing account information

If your unable to change your account information through your Xbox One console, then please head over to
https://account.live.com and sign into your Microsoft account. You will be able to change your bank and billing information through that link, and it will save on your Microsoft Account. This should update
onto your Xbox One account, as the Xbox Account gets this information from your Microsoft Account.

You can also change your account information through the Xbox website here:
https://account.xbox.com

Please note, because your accessing sensitive information, you may get greeted by a security challenge when logging onto the websites. This is normal, and it is Microsoft's way of making sure it is you (The account holder/owner) that is wanting to access
this information.

Also, if you are wanting to change your bank and billing information, but have an active membership on your other payment method, you will be able to add a different payment option but you won't be able to delete the old payment option unless the subscription
expires on it. This also goes for any other subscription that is using that payment option, so if your wanting to delete any payment options and find you can't. Please check to see if you have any active subscriptions.

If you find you do, you will need to make sure you turn off auto renewal. For all subscriptions for your Microsoft account, you will find these through the first link I provided to you at the top.

Not able to log into my account

Please delete your account from the Xbox One console, then do a hard reset. Once the Xbox has shut down, please power the console back on and re download your Xbox profile back onto your Xbox One. This should then, hopefully, allow you to sign back into your
Xbox account.



I hope this helps you get back onto your Xbox Account, and change your information.

Regards,

Hello jarheadbodog,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

But what if they taken a dollar out of my prepaid card for valid card (I think), does that mean it good?

Thanks every-one for your help, I managed to get it working.