Account Needs Attention to make Deposit

Discus and support Account Needs Attention to make Deposit in XBoX Rewards to solve the problem; This has been going on for 4 months now. I have 9600 point and can't use them because of the "account needs attention" issue. I was told I was being... Discussion in 'XBoX Rewards' started by BrandonHerrin, Jul 13, 2017.

  1. Account Needs Attention to make Deposit


    This has been going on for 4 months now. I have 9600 point and can't use them because of the "account needs attention" issue. I was told I was being affected by a database error, but this is becoming a concern due to the time it is taking to correct it.

    Some kind of update would be appreciated.

    Thanks.

    :)
     
    BrandonHerrin, Jul 13, 2017
    #1
  2. Accont needs attention to make deposit

    Every month i get an email saying can't deposit rewards and check the Billing info is correct. I have checked and everything is ok. It says to post on here if info is correct.

    can anyone help?

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    davecampbell_962, Jul 13, 2017
    #2
  3. fuclan73
    fuclan73 Guest
    Your account needs attention to make a deposit!

    Dear All

    why my reword points not transferred to my account please help me
     
    fuclan73, Jul 13, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account Needs Attention to make Deposit

    Hello Staalker,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. Your deposit
    in June was a result of their work, but unfortunately they have not reported a full resolution to this issue, which is why the problem has returned. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information
    will likely not solve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Jul 14, 2017
    #4
  5. XBLRewards8 Win User

    Account Needs Attention to make Deposit

    Hello Staalker,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. Your deposit
    in June was a result of their work, but unfortunately they have not reported a full resolution to this issue, which is why the problem has returned. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information
    will likely not solve this issue. We apologize for the inconvenience.
  6. XBLRewards8 Win User

    Your account needs attention to make a deposit!

    Hello Stamps Fan,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards8 Win User

    Your account needs attention to make a deposit!

    Hello fuclan73,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
  8. XBLRewards8 Win User

    Your account needs attention to make a deposit!

    Hello FFVoorhees,

    We cannot deposit from your US Rewards Account into your Canadian Microsoft Account, since that account will not accept deposits of USD.

    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
  9. XBLRewards8 Win User

    Your account needs attention to make a deposit!

    Hello TheFreakingPope,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
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Account Needs Attention to make Deposit

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