Account Perm. Suspended

Discus and support Account Perm. Suspended in XBoX on Consoles to solve the problem; My son's account had been hacked. I spoke with customer service and they walked me through how to change my email and password. Now, I have gotten a... Discussion in 'XBoX on Consoles' started by tiggers7652, Apr 3, 2015.

  1. tiggers7652
    tiggers7652 Guest

    Account Perm. Suspended


    My son's account had been hacked. I spoke with customer service and they walked me through how to change my email and password. Now, I have gotten a notice that I am perm. suspended. Is it possible that the person who originally hacked my account has
    tried to get in again and reported that the account was hacked in order to get it back? Expertthief2002 can't play at all. How can we correct this? Can I still use the same console?

    :)
     
    tiggers7652, Apr 3, 2015
    #1
  2. Shotogon
    Shotogon Guest
    Transferring full game downloads to another account

    the account in question isn't perm suspended or even suspended for that matter.
     
    Shotogon, Apr 3, 2015
    #2
  3. ngocphi
    ngocphi Guest
    Transferring full game downloads to another account

    no you can only redownload using the original purchasing account

    if the account in question is perm suspended you forfeit all rights to all dlc
     
    ngocphi, Apr 3, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Account Perm. Suspended

    For an official answer as to why the account was banned, you would need to post here -

    forums.xbox.com/.../41.aspx


    If customer service didn't already, you can contact them again and have them do an unauthorized access investigation. If they find that whatever caused you to be banned was done while you're account was out of your control, it might be possible to have it
    unbanned. However, that is not always possible.

    As long as the console is not banned, you can use the same console.
     
    Smwutches, Apr 3, 2015
    #4
  5. Shotogon Win User

    Transferring full game downloads to another account

    the account in question isn't perm suspended or even suspended for that matter.
  6. Smwutches Win User

    Account Perm. Suspended

    For an official answer as to why the account was banned, you would need to post here -

    forums.xbox.com/.../41.aspx


    If customer service didn't already, you can contact them again and have them do an unauthorized access investigation. If they find that whatever caused you to be banned was done while you're account was out of your control, it might be possible to have it
    unbanned. However, that is not always possible.

    As long as the console is not banned, you can use the same console.
  7. ngocphi Win User

    Transferring full game downloads to another account

    no you can only redownload using the original purchasing account

    if the account in question is perm suspended you forfeit all rights to all dlc
  8. davemcfly85 Win User

    gamertag

    nope when an account is perm suspended so is the game tag you will have to use a different name or one similar to the old one sorry.
  9. Smwutches Win User

    My Account Perm Suspended.

    The enforcement team does not use the forums. Submitting a case review is the only way to contact them. You'll have to wait until you can retake the test.
Thema:

Account Perm. Suspended

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