account / purchasing trouble

Discus and support account / purchasing trouble in XBoX Games and Apps to solve the problem; i have an xbox one n i downloaded a friends account on mine so we could play online splitscreen n now he has his own so i deleted his account off my... Discussion in 'XBoX Games and Apps' started by xTHHx Rehorn, Dec 26, 2014.

  1. xTHHx Rehorn
    xTHHx Rehorn Guest

    account / purchasing trouble


    i have an xbox one n i downloaded a friends account on mine so we could play online splitscreen n now he has his own so i deleted his account off my xbox one but for some reason when he buys a games threw the market place on his xbox one it still shows up
    on my xbox one how do you fix this?

    :)
     
    xTHHx Rehorn, Dec 26, 2014
    #1
  2. trouble purchasing!

    Hi! i am trying to purchase some song add-ons for my rock band 2! i have never had trouble in the past, but now when trying to add a track pack this is what i keep getting:

    Sorry

    An error has occurred during the transaction. Please try again later.



    also, I tried downloading another one, and i'm just getting the spinning circle like its thinking but its been doing that for the last 15 minutes and it also already took the points out of my account.

    can someone please explain what is going on?



    thanks!

    Mo
     
    UnsellingSix057, Dec 26, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Trouble purchasing

    Since this is a billing issue, you would need to contact support directly so they can assist you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Dec 26, 2014
    #3
  4. maxen
    maxen Guest

    account / purchasing trouble

    This is because your Xbox One is his Home Xbox. Tell him that on his console, he should go to Settings>Home Xbox and mark his own console as his Home Xbox.

    This will stop this particular behaviour.

    Let us know how you get on.
     
    maxen, Dec 26, 2014
    #4
  5. maxen Win User

    account / purchasing trouble

    This is because your Xbox One is his Home Xbox. Tell him that on his console, he should go to Settings>Home Xbox and mark his own console as his Home Xbox.

    This will stop this particular behaviour.

    Let us know how you get on.
  6. Mister Maka Win User

    Grid 2 undownloadable

    Hey there MasterAznGuy.

    Sorry to hear you're having trouble purchasing Grid 2. Please be sure the region of your account is set to your current locale. Cross-region accounts can cause trouble with making purchases. Also, if you haven't already, please try making the purchase here
    on Xbox.com to see if there is any change.

    Let us know how it goes :)
  7. Mister Maka Win User

    xbox one grid

    Heya Andrzejek1906.

    Sorry to hear you're having trouble making a purchase. Do you have the region of your account set to the correct location? Cross-region accounts can cause trouble and may prevent you from completing a purchase. If you haven't already, be sure to attempt
    to purchase the game here on Xbox.com.

    Let us know how it goes :)
  8. Mister Gwyther Win User

    trouble purchasing!

  9. Smwutches Win User

    Trouble purchasing

    Since this is a billing issue, you would need to contact support directly so they can assist you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
Thema:

account / purchasing trouble

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