Account restrictions

Discus and support Account restrictions in XBoX Accessibility to solve the problem; My son has an account a child account. I’d removed the content restrictions a while ago and up until yesterday they were playing GTA V and Titan fall... Discussion in 'XBoX Accessibility' started by TheoColeshaw, Apr 16, 2020.

  1. TheoColeshaw
    TheoColeshaw Guest

    Account restrictions


    My son has an account a child account. I’d removed the content restrictions a while ago and up until yesterday they were playing GTA V and Titan fall without issue. All of a sudden today they’re being asked for approval and my password to play the games.
    I checked the xbox account and confirmed no restrictions were applied. I then decided to check the content box and confirm all age groups be unrestricted. This didnt work, so i just unchecked the restriction box instead. This still hasnt worked.

    Why is it that for 12 plus months up until yesterday, no restriction was being applied, and as of today, regardless what i set up on his account restriction indicator, my son now has to get my permission Every time he wants to play the game?

    Has Microsoft refreshed a policy today or restored some previously held setting without my consent?

    :)
     
    TheoColeshaw, Apr 16, 2020
    #1
  2. Smwutches Win User

    Account restrictions

    You would need to post here to find out why your account has been suspended -
    forums.xbox.com/.../4276.aspx


    Although, if you're able to sign into your account here, then it's not suspended.
  3. OklaGrizzlyBear Win User

    Account restrictions

    Hiya!!

    I can understand your frustration on this. Since you have already made the changes to the account, try to do a hard reset on the console by pressing and holding down the power button on the console till it shuts off and then power back on. This will refresh
    the cache within the system and hopefully this will apply the settings you have changed. :)

    Happy Gaming!!
  4. DabberDan 42O Win User

    Account restrictions

    I am not sure about the policy but could look into it. My only other thought would be sometimes the profile asks for the birthdate and maybe that has something to do with it. I believe this can be adjusted in the edit profile page after clicking the
    home button and going to your profile page. Hope this helps!
  5. JessBlack Win User

    Account restrictions

    I was having the exact same issue. I tried removing my child & adding back on, updating settings multiple times, etc.

    The only solution came from this site:

    https://beta.support.xbox.com/help/...accounts/grant-exception-child-content-limits

    I ended up having to login to his XBOX so my profile shows, then I was able to give consent "Always" instead of "Just this once". It's still a hassle to give permission for each game individually, but it sure beats having to do it every time he wants to
    change games.

    Hope this helps.
  6. tuco2020 Win User

    Account restrictions

    Same issue on multiple consoles. Tried all the suggested fixes - hard reset of both devices, reset family content settings, turned content restrictions on and added at higher age, turned restrictions back off, removed/re-added child to family, etc. Currently
    just allowing each game as needed, using "Always" allow for each game....temp fix.
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