Account subscription cancelled

Discus and support Account subscription cancelled in XBoX Sales and Promo to solve the problem; It was my sons birthday so I bought him a xbox and 12 months subscription to xbox live. I had to put my card details in. I tried to then remove them... Discussion in 'XBoX Sales and Promo' started by harrymash, Mar 27, 2020 at 2:53 AM.

  1. harrymash
    harrymash Guest

    Account subscription cancelled


    It was my sons birthday so I bought him a xbox and 12 months subscription to xbox live. I had to put my card details in. I tried to then remove them but it wouldn't allow me to. (I did change my name and address on them though). A couple of days later my
    son then purchased ultimate for an additional $19.95. I got a notification on my email but I couldn't cancel the transaction?

    I then spent ages gong through the settings and finally managed to remove the Ultimate subscription and it said I would be refunded $19.95.

    I was happy (ish) with this but then my son said that his 12 month subscription had also been cancelled?

    I have been trying to contact customer support for the last 2 hours and keep getting virtual support (which is rubbish) or put in a queue but nobody ever gets back to me.

    Is it always this bad?

    :)
     
  2. Son ALA Win User

    Delete my account

  3. XBF Leslie D Win User

    Xbox live gold applied to wrong account

  4. Smwutches Win User

    Account subscription cancelled

    Contacting support is not normally like this. It's due to everything going on in the world right now.

    Ultimate includes Gold and Game Pass, so when you purchase Ultimate, it cancels any Gold or Game Pass you already have on your account and upgrades it to Ultimate, so cancelling Ultimate does cancel everything. Unfortunately you would either have to continue
    trying to contact support directly to see if there is anything they can do or purchase a new subscription.
  5. M3tal Daz3 Win User

    My Xbox live subscription ended and I want to delete/cancel it but I can’t how?

    To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, or EA Access, you need to do so online.

    Important


    How to cancel your Xbox subscription online

    You can cancel your Xbox subscription either immediately or by stopping automatic renewal. If you cancel immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically renewing your subscription, you can continue
    to use the service until it expires.

    To cancel your Xbox subscription immediately, go to
    Cancel or turn off recurring billing for a Microsoft subscription
    and follow the steps under
    Cancel.

    To stop automatically renewing your subscription, go to
    Cancel or turn off recurring billing for a Microsoft subscription
    and follow the steps under
    Turn off recurring billing.

    Need additional help canceling your Xbox subscription?

    If you're having problems canceling your Xbox subscription, review the following info before contacting support.

    I already canceled my Xbox subscription, but I was still charged for it

    If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off auto renewal. If you canceled the subscription, you won't be charged again.

    I don't see any option to cancel my Xbox subscription when I sign in.

    If you sign in to your Microsoft account and see an option to Renew but not to
    Cancel, you've already turned off auto renewal and won't receive additional charges.

    I don't see any Xbox subscriptions when I sign in, but I still have a charge for an Xbox subscription.

    If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure what Microsoft account you're using for your Xbox subscription, use the

    Lost Account Solution
    or the
    Lost Password Solution


    I'm paying for another person's subscription.

    If you're paying for another person's Xbox subscription, you can't cancel the subscription. The owner of the Microsoft account must follow the steps in the How to cancel your Xbox subscription online section above to cancel their subscription.
  6. MoeZArts Win User

    cancelar card credito

Thema:

Account subscription cancelled

Loading...
  1. Account subscription cancelled - Similar Threads - Account subscription cancelled

  2. Verlust des Accounts und des Live-Abos?[Translation-Loss of account and live subscription?]

    in XBoX Accessibility
    Verlust des Accounts und des Live-Abos?[Translation-Loss of account and live subscription?]: Hallo zusammen , ich habe möglicherweise ein größeres Problem. Ich habe gestern meine Xbox-One Konsole zurückgesetzt (mit Apps und Spiele behalten). Dann wollte ich mich einloggen, aber mein...
  3. Cancel Xbox subscription & Close Xbox account

    in XBoX Sales and Promo
    Cancel Xbox subscription & Close Xbox account: I have never had an Xbox, but I did create an Xbox account years ago to access Xbox Music. I would like to close this account and/or cancel my subscription to Xbox Live. However, the advice I...
  4. I need cancel my subscription and return my money in my account bank charge me twice 35 dollar

    in XBoX Games and Apps
    I need cancel my subscription and return my money in my account bank charge me twice 35 dollar: I need cansel my c card info and my mony back you charge becose bank charge me 35 doller twise so please return my mony ea121786-c5c0-48f1-b9bc-d824968913f1
  5. How can I cancel my xbox live subscription if I signed using my gmail account?

    in XBoX Accessibility
    How can I cancel my xbox live subscription if I signed using my gmail account?: When I signed up for xbox live for my xbox 360 and now I wish to cancel my subscription as it just renew the account automatically. However, because it is a gmail account I cannot log in to the...
  6. I can't in my account to cancel the subscription.

    in XBoX on Consoles
    I can't in my account to cancel the subscription.: I can't in my account to cancel the subscription. The money was removed from the card, and the subscription no. Ask for a refund for a service not rendered. 07c6a1be-f4af-4e85-8e02-e1016d30702b
  7. I want to cancel Xbox 360 gold subscription and microsoft account

    in XBoX on Consoles
    I want to cancel Xbox 360 gold subscription and microsoft account: I am trying to stop my Xbox gold membership and close my Microsoft account. I follow the link to services and subscriptions but there is no option for me there. Please help me to cancel and...
  8. My accounts email is non-existant, i can't cancel my subscription

    in XBoX on Consoles
    My accounts email is non-existant, i can't cancel my subscription: Hi, in 2009 I think, I bought my xbox 360 and I created my account, Usedmagneto with my parents email (I was like 10 at that time) and their email was our internet company email, one that they...
  9. Transferring Accounts to Xbox one and how to Cancel Xbox 360 live subscription

    in XBoX on Consoles
    Transferring Accounts to Xbox one and how to Cancel Xbox 360 live subscription: So heres my problem.... I am having troubles getting my account from 360 to one. I've seen friends from 360 do it and I do not know how to. I made a new account on Xbox one using the email I have...
  10. I can't assess my Xbox 360 account to cancel my Gold subscription nor contact staff

    in XBoX on Consoles
    I can't assess my Xbox 360 account to cancel my Gold subscription nor contact staff: So I've been trying to cancel my subscription, but I am unable to access the options through my account. I went to the Contact Us page, however that likewise didn't work- whenever I tried clicking...