(Account suspension) Question about getting code.

Discus and support (Account suspension) Question about getting code. in XBoX Accessibility to solve the problem; My account was temporarily banned and the only way to gain access (unless I'm overlooking something) is to receive a code via text. I don't have a... Discussion in 'XBoX Accessibility' started by HrlClevenger, Oct 9, 2018.

  1. HrlClevenger
    HrlClevenger Guest

    (Account suspension) Question about getting code.


    My account was temporarily banned and the only way to gain access (unless I'm overlooking something) is to receive a code via text. I don't have a cellphone. Is there any sort of alternative like using a home phone? If so, how would I go about
    doing that?

    :)
     
    HrlClevenger, Oct 9, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Question about a forced gamertag change.

    Unfortunately there's nowhere to ask them questions like this. They only respond to the account/console suspensions forums, but will only answer questions about why an account has been suspended.
     
    Smwutches, Oct 9, 2018
    #2
  3. WEST HVAC1
    WEST HVAC1 Guest
    I have just found out i am a cheater?!

    GrimReaperv-

    Hopefully these links/posts can help answer the questions you might have:

    Xbox LIVE suspensions and Xbox 360 console bans

    Overview

    Review this page to learn about Xbox LIVE account suspensions, forced gamertag changes, and Xbox 360 console bans.

    If you have a question about a specific account suspension or console ban, start a new thread in "My LIVE account was suspended” or “My console was banned” at Xbox forums.

    For more information about conduct that can result in an account suspension or console ban, see Xbox LIVE Code of Conduct.

    Notes:

    Complaints that might lead to Xbox LIVE account suspensions are reviewed daily, and action is taken against players when the behavior is verified.

    Penalties for violating the Terms of Use and Code of Conduct vary depending on the nature of the offense.

    Xbox Support cannot undo an Xbox LIVE suspension or console ban.

    Xbox LIVE console suspensions may also include permanent suspensions of Xbox LIVE accounts.

    The Xbox Policy Enforcement Team, which monitors the Xbox forums, can’t resolve game-specific bans and suspensions. If you've lost privileges in a specific game, contact the game’s publisher for help. For contact information for both Microsoft and third-party
    game publishers, see Third-party game publishers. (There is a section at the beginning of this page that explains how to contact Microsoft.)

    Topics

    In this article

    Xbox LIVE account suspensions

    Forced gamertag changes

    Forced gamerscore resets

    Xbox 360 console bans
     
    WEST HVAC1, Oct 9, 2018
    #3
  4. XBF Diego M
    XBF Diego M Guest

    (Account suspension) Question about getting code.

    Hey HrlClevenger,

    I believe you may be referring to a suspended or blocked Microsoft account that happens when someone tries to hack your account to steal personal information. When Microsoft suspects someone that is not you is trying to access your account, they suspend
    it to prevent anymore hacking attempts and will require you to verify your account using your security information, hence why it needs to send a verification code to the security number on file. You may also choose an email option if that is an available option
    for your account. There is no way to use an alternative number or email for security purposes. Verification codes are only sent to the security options that are on your account. You would need to update that on your account if there were any changes to your
    security information since you created your account.

    Follow these links to recover your account and unblock your account:


    If you need further assistance, I suggest going to
    Xbox Customer Support
    .

    I hope that information is helpful!
     
    XBF Diego M, Oct 9, 2018
    #4
  5. Dysruptz
    Dysruptz Guest
    If you have a recovery email adresa i believe that would also be another way to unblock your account. If you are referring to a temporary suspension for breaching xbox live terms of use then i would recommend visiting the enforcement website for more information.
    You would have got notified by xbox in a message if you received a suspension.
     
    Dysruptz, Nov 5, 2018
    #5
  6. Dysruptz Win User

    (Account suspension) Question about getting code.

    If you have a recovery email adresa i believe that would also be another way to unblock your account. If you are referring to a temporary suspension for breaching xbox live terms of use then i would recommend visiting the enforcement website for more information.
    You would have got notified by xbox in a message if you received a suspension.
  7. XBF Diego M Win User

    (Account suspension) Question about getting code.

    Hey HrlClevenger,

    I believe you may be referring to a suspended or blocked Microsoft account that happens when someone tries to hack your account to steal personal information. When Microsoft suspects someone that is not you is trying to access your account, they suspend
    it to prevent anymore hacking attempts and will require you to verify your account using your security information, hence why it needs to send a verification code to the security number on file. You may also choose an email option if that is an available option
    for your account. There is no way to use an alternative number or email for security purposes. Verification codes are only sent to the security options that are on your account. You would need to update that on your account if there were any changes to your
    security information since you created your account.

    Follow these links to recover your account and unblock your account:


    If you need further assistance, I suggest going to
    Xbox Customer Support
    .

    I hope that information is helpful!
  8. steeledwand7664 Win User

    15 day mute ban, really..? When is this going to stop!

    To answer your one question about how this punishment was necessary.

    If you break the code of conduct that you agreed to when signing up for the service then you get punished.

    As far as reopening a case like Smwutches said you get ONE case review per suspension if the Enforcement team decides that you did violate the code of conduct and decide to keep your suspension on your account their is no more appeals that is the last word
    on the subject.
  9. SuperSaiyan4GT Win User

    Xbox Suspension

    I wasn't asking about suspension management. It was a question regarding the code of conduct and the parameters.
  10. Tronder 007 Win User

    Xbox live Account Banned

    You need to pose your question about this in one of the enforcement forums to get an answer to your question:

    Xbox 360 Account Suspensions & Console Bans

    Xbox One Account & Console Enforcement Actions
Thema:

(Account suspension) Question about getting code.

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