Account update

Discus and support Account update in XBoX Accessibility to solve the problem; I am trying to uodate some information on my account but there isn’t Armed Forces Pacific isnt available for my state. It use to be there but bow it is... Discussion in 'XBoX Accessibility' started by ItsGMoney0718, Mar 14, 2019.

  1. Account update


    I am trying to uodate some information on my account but there isn’t Armed Forces Pacific isnt available for my state. It use to be there but bow it is gone and cannot make further purchases! Is anyone else having this problem and if so is there a timeline
    for this to be fixed?

    :)
     
    ItsGMoney0718, Mar 14, 2019
    #1
  2. Smwutches Win User

    Account not updating?

    You'll want to post in the Xbox Rewards Questions support forum in order for support to check into your account. Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month, so it's too early to see credits
    pending for June purchases.
  3. XBLRewards8 Win User

    Account Updates

    Hello TBEHidden,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account. This is causing the deposit
    to be directed toward the incorrect billing information. When this information does not match your Rewards Account, the deposit fails. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
    this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this
    issue. We apologize for the inconvenience.
  4. FreakRoach Win User

    Account update

    Some games are not available in all the regions. What is your region?
  5. ITILIANM0NST0R Win User

    Account update

    You wiuld have to report it as a bug or find the next closest timezone, if you reach out to support directly and request a call they could help sort it out faster
  6. XBLRewards8 Win User

    Update Account

    Hello KingMagikarp IV,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
    this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
Thema:

Account update

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