: Additional authentication needed problem

Discus and support : Additional authentication needed problem in XboX Networking Hardware to solve the problem; : Additional authentication needed problem Hello I am trying to connect the Xbox to the Internet, but every time I encounter a network problem:... Discussion in 'XboX Networking Hardware' started by YasinKing, Feb 23, 2021.

  1. YasinKing
    YasinKing Guest

    : Additional authentication needed problem


    : Additional authentication needed problem
    Hello I am trying to connect the Xbox to the Internet, but every time I encounter a network problem: additional authentication needed and I can not play for a few days my game pass ultimate is wasted ....

    :)
     
    YasinKing, Feb 23, 2021
    #1
  2. taidara Win User

    Additional authentication needed???

    Are you connecting your console to a hotspot, or a guest network at a hotel, which are secured by a captive portal (authentication web page)?

    The second option require you to spoof the MAC address of an already associated/authenticated/authorized device and not the MAC address of whatever interface you're using to connect your Xbox (ethernet/wireless).

    Also, make sure you're not concurrently connected with the current associated/authenticated/authorized device and your console, as they use the very same layer 2 identity.
  3. XBF Diego M Win User

    Additional Authentication Needed

    Hi Kevin,

    Every hardware device that connects to a network has an identifier code that is called a MAC address. This is how devices recognize each other because every device has a set and unique MAC address, unlike an IP address that cycles and changes periodically.

    If I'm not mistaken the additional authentication required is your internet provider asking for your Xbox's MAC address to add it to the approved list of devices that your router allows to connect to. When you select the authenticate now button, it will
    not load the page since it's trying to load a secure site that your ISP would authenticate the MAC address by first signing in to your router settings.

    We have seen higher instances of this happening with AT&T for some reason, but essentially you need to make sure with AT&T that your Xbox is not being MAC filtered out from your router.

    Before contacting AT&T, I suggest troubleshooting the console's MAC address and see if makes the Xbox more discoverable. Go to Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear and then select Restart Now when prompted.

    If that doesn't work, call AT&T and ask for assistance with making sure your Xbox is not being filtered out. The console's MAC address can be found under the Advanced settings so have that ready when contacting your provider.
  4. Njal the Blue Win User

    Additional Authentication Needed

    Are you talking about WiFi authentication?
  5. InsectCentaur37 Win User

    Additional Authentication Needed

    Hello!



    Can you share more of what exactly happens?

    Thanks!
  6. Mr.Wolf2 Win User

    : Additional authentication needed

    I cannot join or start a party and I've done everything suggested can any help with a solution???
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