: Additional authentication needed

Discus and support : Additional authentication needed in XboX Networking Hardware to solve the problem; : Additional authentication needed I cannot join or start a party and I've done everything suggested can any help with a solution???... Discussion in 'XboX Networking Hardware' started by Wraxp ttv, Aug 18, 2019.

  1. Wraxp ttv
    Wraxp ttv Guest

    : Additional authentication needed


    : Additional authentication needed
    I cannot join or start a party and I've done everything suggested can any help with a solution???

    :)
     
    Wraxp ttv, Aug 18, 2019
    #1
  2. taidara Win User

    Additional authentication needed???

    Are you connecting your console to a hotspot, or a guest network at a hotel, which are secured by a captive portal (authentication web page)?

    The second option require you to spoof the MAC address of an already associated/authenticated/authorized device and not the MAC address of whatever interface you're using to connect your Xbox (ethernet/wireless).

    Also, make sure you're not concurrently connected with the current associated/authenticated/authorized device and your console, as they use the very same layer 2 identity.
  3. alvinmunawar Win User

    Additional Authentication Needed

    that didn't work either. any other tips
  4. XBF Leo G Win User

    Additional Authentication Needed

    Hello Jessicaah1lol,

    Thank you for posting on the Xbox forums. We understand that you try to connect to your home network, but the console is providing you with an authentication error message. We suggest power cycling your console and network hardware. We will provide
    steps on how to complete this process. If this does not resolve the issue, we suggest going to your network settings and selecting disconnect wireless. Once you have disconnected your console from the network, you will need to establish the connection again
    by selecting set up wireless network. We need to make sure the SSID and password are entered correctly. Be sure to let us know the results!

    How to power cycle your console and network hardware:

    1. Unplug the power cable from the back of the router, modem, or gateway for five minutes. If you have a router and a modem, unplug the power cable from both devices.
    2. Restart your Xbox One console:
    3. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
    4. Select Restart console.
    5. Select Restart.
      Note If the console appears to be frozen, press and hold the
      Xbox
      button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the
      Xbox button on the console again to restart.
    6. After five minutes, plug the modem or gateway in first and wait for all the lights to return to their normal state.
    7. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  5. XBF Diego M Win User

    Additional Authentication Needed

    Hi Kevin,

    Every hardware device that connects to a network has an identifier code that is called a MAC address. This is how devices recognize each other because every device has a set and unique MAC address, unlike an IP address that cycles and changes periodically.

    If I'm not mistaken the additional authentication required is your internet provider asking for your Xbox's MAC address to add it to the approved list of devices that your router allows to connect to. When you select the authenticate now button, it will
    not load the page since it's trying to load a secure site that your ISP would authenticate the MAC address by first signing in to your router settings.

    We have seen higher instances of this happening with AT&T for some reason, but essentially you need to make sure with AT&T that your Xbox is not being MAC filtered out from your router.

    Before contacting AT&T, I suggest troubleshooting the console's MAC address and see if makes the Xbox more discoverable. Go to Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear and then select Restart Now when prompted.

    If that doesn't work, call AT&T and ask for assistance with making sure your Xbox is not being filtered out. The console's MAC address can be found under the Advanced settings so have that ready when contacting your provider.
  6. Njal the Blue Win User

    Additional Authentication Needed

    Are you talking about WiFi authentication?
Thema:

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