After purchasing Xbox Live Gold subscription it auto-canceled

Discus and support After purchasing Xbox Live Gold subscription it auto-canceled in XBoX Games and Apps to solve the problem; Yesterday, I attempted to buy a 12 month Xbox Live Gold subscription and I received an error that the purchase failed, please try again later. However,... Discussion in 'XBoX Games and Apps' started by Jaycod01, Dec 28, 2014.

  1. Jaycod01
    Jaycod01 Guest

    After purchasing Xbox Live Gold subscription it auto-canceled


    Yesterday, I attempted to buy a 12 month Xbox Live Gold subscription and I received an error that the purchase failed, please try again later. However, I received the confirmation email for the purchase and my credit card statement shows I was charged. Also
    under my account information it was showing I had a subscription. About 15 minutes after the purchase confirmation email I got another email to confirm my Xbox Live Gold subscription cancellation. Now it is not showing I have a Xbox Live Gold subscription
    in my account information but the purchase still appears in my transactions and it still shows on my credit card statement without a refund.

    :)
     
    Jaycod01, Dec 28, 2014
    #1
  2. Noctics
    Noctics Guest
    My 1 month gold free trial got canceled

    Today, I went to xbox.com and join xbox live gold for 1 month free trial. Microsoft sent me an e-mail confirmation. After that, I went to My Account -> Subscription to cancel the auto-renewal. Then Microsoft sent me an e-mail said that my xbox live
    gold subscription was canceled. Now I'm not getting any free gold. I thought that cancel the auto-renewal doesn't mean cancel your gold membership?
     
    Noctics, Dec 28, 2014
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Turn off auto renewal or cancel Xbox LIVE membership

    How to turn off auto renewal

    It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

    Steps to follow:

    1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

    2) Proceed to My Account.

    3) Click Change next to automatic renewal. Change the setting to OFF

    You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

    Note:

    If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

    If you disable your account immediately, you will lose the time remaining on your membership subscription.

    If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

    You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com
     
    xboxfelix, Dec 28, 2014
    #3
  4. After purchasing Xbox Live Gold subscription it auto-canceled

    I'm having the same problem...
     
    MR WH1TEFOLKS, Dec 28, 2014
    #4
  5. ACamp1230 Win User

    ending my xbox live gold?

  6. Count Nachos Win User

    Can't cancel the auto renewal

  7. THEOWENKILLER Win User

    Quick Question about the 1 month 1 dollar Gold program

  8. iRubixCube Win User

    xbox live gold family pack deal question

    Hello there DreamScreams,

    If you do go ahead with the purchase you will indeed have the gold membership for as long as it states but upon expiration it will auto-renew. If you wish it not to do this then please visit here for an easy guide on how to cancel it.

    support.xbox.com/.../cancel-xbox-live-gold-subscription

    As it states on the above link:

    Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.

    Hope this helps,

    Rubix.
  9. WPAK Win User

    Xbox live still charged after enter the redeem code

Thema:

After purchasing Xbox Live Gold subscription it auto-canceled

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