After XBOX One reset, i am not able to restart the console

Discus and support After XBOX One reset, i am not able to restart the console in XBoX on Consoles to solve the problem; i was having problems with my XBOX One recently ; problems such as 1) Not able to use Media Player 2) not able to use/launch Netflix 3) Not able to... Discussion in 'XBoX on Consoles' started by JimmyAugustine, Jan 4, 2020.

  1. After XBOX One reset, i am not able to restart the console


    i was having problems with my XBOX One recently ; problems such as

    1) Not able to use Media Player

    2) not able to use/launch Netflix

    3) Not able to buy/download new games (that are available to me as I am a gold member )

    etc..

    so I decided to reset my console (with save data and game option)

    But it said something went wrong during the reset process. After this i am not able to bring the console up. It shows up the xbox green log, after that it goes to/flashes between a black/slight grey screen . at some point, i am able to see a flash of a screen
    which says Let's go!! but it is not going anywhere from there

    I am not able to get any one help from Microsoft as all the options I have selected says no online/live chat available!!

    really frustrated--any help please

    :)
     
    JimmyAugustine, Jan 4, 2020
    #1
  2. JimmyAugustine Win User

    After XBOX One reset, i am not able to restart the console

    Hi

    Thanks. I followed this link and was able to restore to factory settings. However I noticed that file linked to Restore Factory Defaults is not a valid
    file. *it says something went wrong) so I did bit of further digging and found the below correct link to download the file.


    https://support.xbox.com/en-IE/xbox-one/console/system-updates-solution

    thank you for your help

    while logging back in, it asked me that do you want to use the previous xbox settings for which I said yes. I don't seem to lose any game data at all!!! all i have to do is to reinstall all the applications and games and everything was there as before

    all the apps started working as expected (eg. Netflix).

    Media player says no device found - so may have to retry that again
  3. JimmyAugustine Win User

    After XBOX One reset, i am not able to restart the console

    Hello, I will try to help you. Did you try to make a clear cache? When your console is on, press the ignition button on the console's facade until it goes off. Once turned off, wait 1 minute and restart the console. At this point this is the only
    solution I see
    thank you!

    i can't see anything on the screen so i am not able clear cache - thank you for your time
  4. Sayann X Win User

    After XBOX One reset, i am not able to restart the console

    Hello, I will try to help you. Did you try to make a clear cache? When your console is on, press the ignition button on the console's facade until it goes off. Once turned off, wait 1 minute and restart the console. At this point this is the only solution
    I see
  5. JimmyAugustine Win User

    After XBOX One reset, i am not able to restart the console

    thanks you !i can't see anything on the screen as it just flashing between black and grey screen. but I'll see if i can follow rest of the instructions

    thank you so much for your time
  6. Wackieracer Win User

    After XBOX One reset, i am not able to restart the console

    I am glad you, received the help you needed, that is what we are all here for, to keep you gaming and enjoying all xbox has to offer:)
Thema:

After XBOX One reset, i am not able to restart the console

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