Alphajax does not open after logging in it gets stuck with retrieving user info

Discus and support Alphajax does not open after logging in it gets stuck with retrieving user info in XBoX Games and Apps to solve the problem; Alphajax does not open after logging in it gets stuck with retrieving user info f8ae4a2b-a11e-4ebe-8f3f-94b9c9448440 Discussion in 'XBoX Games and Apps' started by StormySpade841, Mar 7, 2014.

  1. Alphajax does not open after logging in it gets stuck with retrieving user info


    Alphajax does not open after logging in it gets stuck with retrieving user info

    :)
     
    StormySpade841, Mar 7, 2014
    #1
  2. Garry
    Garry Guest
    Windows 8 version?

    Can't play Windows 8 version. It's stuck at "Retrieving user info". I playing on Windows Phone 7 as well. How fix it? Or wait update?

    p.s. can't find Alphajax in "xbox for windows" forum...
     
    Garry, Mar 7, 2014
    #2
  3. AlphaJax- now available for Windows 8!

    Stuck at "Retrieving user info".

    What gives?
     
    Markus Nitschke MSFT, Mar 7, 2014
    #3
  4. Coreysito
    Coreysito Guest

    Alphajax does not open after logging in it gets stuck with retrieving user info

    Hi StormySpade841,

    There have been a few intermittent issues with Xbox Live service over the weekend. Everything should be working correctly now. Please let us know if you're still having trouble.

    Thanks,
     
    Coreysito, Mar 17, 2014
    #4
  5. Coreysito Win User

    Alphajax does not open after logging in it gets stuck with retrieving user info

    Hi StormySpade841,

    There have been a few intermittent issues with Xbox Live service over the weekend. Everything should be working correctly now. Please let us know if you're still having trouble.

    Thanks,
  6. Markus Nitschke MSFT Win User

    AlphaJax- now available for Windows 8!

    Stuck at "Retrieving user info".

    What gives?
  7. DogBoyDerekD Win User

    AlphaJax- now available for Windows 8!

    If you get stuck at 'Retrieving User Info'- try changing your timezone to UTC -4:00, then try again. This has worked to unstick some users. Once you connect you can set your timezone back.
  8. Pavan KumarAlapati Win User

    "Unable to connect to xbox live". Gold membership required?

    Yes, after rebooting the phone, after logging into xbox.com (it didnt ask me new terms & conditions), and after doing refresh on phone hub, then I didnt receive this message.

    I used to get this message only for Alphajax, and now it is working fine.
  9. DogBoyDerekD Win User

    No players responding

    -Open AlphaJax

    - My Games

    - Swipe over to Their Turns

    - Select the Game

    - You should receive a prompt- "Force Resign".

    Does this prompt not come up for you?
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Alphajax does not open after logging in it gets stuck with retrieving user info

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