Alternate email address changed, notification of change received to said email address,...

Discus and support Alternate email address changed, notification of change received to said email address,... in XBoX Accessibility to solve the problem; I changed my alternate email address. I got a notification to said email address stating that it is now my alternate email address but when I try and... Discussion in 'XBoX Accessibility' started by JuggyRSA, Mar 14, 2019.

  1. JuggyRSA
    JuggyRSA Guest

    Alternate email address changed, notification of change received to said email address,...


    I changed my alternate email address. I got a notification to said email address stating that it is now my alternate email address but when I try and use it to get a security code to change my account settings it says it is incorrect

    I had the same issue with my cellular number, when I entered the number in the alternate details it accepted and I know it was correct but the SMS never arrived

    Microsoft support solution, wait until your alternate details have updated. I have now waited, they have updated but they STIL DO NOT WORK!!!!!

    I have had enough of this rubbish

    Oh, and the next big thing is I wanted to leave a call me back note but my cellular number is not accepted. The reason, I have moved countries, I cannot update my cellular number because your alternate option for my account does not work so I cannot update
    my cellular number.

    [Mod Removed - Inappropriate], pathetic

    :)
     
    JuggyRSA, Mar 14, 2019
    #1
  2. XBF Nestor S Win User

    Alternate email address changed, notification of change received to said email address, still doesn't work

    Hey there Juggy,

    As stated by our Xbox Forum Guidelines #3

    Please do not be rude and do not insult, berate, or comment upon anything personal to do with Admins, the MVP's, Mods or any other person who happens to post on this forum. If you think someone is wrong it may be because they are new, don't jump on them.
    Please be tactful and be civil.

    As previously stated, we here on forums don't have the tools at our disposal to look into why this is happening on the account. We are here to assist, and in this particular matter the way to resolve it would be through a phone agent while on a call. We
    understand the frustration but if the troubleshooting steps we provide aren't helping try Requesting a Callback.
  3. XBF Ezra G Win User

    Alternate email address changed, notification of change received to said email address, still doesn't work

    Hi Juggy,

    Thanks for your post! Since it seems like you've recently update your security information, it takes 30 days for said changes to take effect on the profile. This 30 day wait is purely for security of your account, this allows a user to reverse a change like
    this one just in case an account is taken over. For more information on this, check out this article:

    Update your Microsoft Account Security Info
    . If you've already waited the 30 days, then your security information update may have been reversed or not updated properly.

    I hope this helps.
  4. JuggyRSA Win User

    Alternate email address changed, notification of change received to said email address, still doesn't work

    The 30 days has passed, why do support personnel never read or listen to the user they just simply respond with the parrot fashion response.

    The updated alternate email address is a single letter @my domainname.co.za. Could that be the problem, is there a limitation in the Microsoft system?

    Now please, I beg of you, read my posts PROPERLY first then respond.

    And why did the mod remove my STUPIDITY word from my post? It is the truth. I have been dealing with Microsoft support personnel for the better part of 20 years and nothing has changed.
    [Mod Removed- Inappropriate]
  5. JuggyRSA Win User

    Alternate email address changed, notification of change received to said email address, still doesn't work

    Well this is just more of the same (Mod Removed - Inappropriate)

    Did you know that I would only receive the notification of detail update after the 30 days are complete??????

    So, to conclude, I have receives that update stating that my alternate details have been updated as stated in my OP so yes, the 30 days are over, complete, finished, kaput.....

    PS, my original details were my cellular number which I verified as being correct with your online support however I never received the OTP. I think there is a serious rip in the alternate details fabric of Microsoft's account protection reality
  6. XBF Nestor S Win User

    Alternate email address changed, notification of change received to said email address, still doesn't work

    Hey there Juggy thanks for keeping in touch.

    We apologize for the inconvenience but rest assured we are here to help. Short answer is yes, there is a wait period of 30 days for updating the security info, this is by design and there is no way to bypass this. If the issue persists after the 30 days
    then the best bet would be to
    Request a Callback
    from
    one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes
Thema:

Alternate email address changed, notification of change received to said email address,...

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