An observation regarding the headset audio drop-outs/clicks/pops

Discus and support An observation regarding the headset audio drop-outs/clicks/pops in XBoX on Consoles to solve the problem; When the last dashboard update came out, I owned 2 controllers - a Day One Edition and a regular one that I bought separately. I updated the firmware... Discussion in 'XBoX on Consoles' started by SigmaTheDJ, Mar 17, 2014.

  1. SigmaTheDJ
    SigmaTheDJ Guest

    An observation regarding the headset audio drop-outs/clicks/pops


    When the last dashboard update came out, I owned 2 controllers - a Day One Edition and a regular one that I bought separately. I updated the firmware in both controllers, even though I didn't own a headset at the time.

    When the MS stereo headset was released in the UK, I bought one, and when I connected it up to one of my controllers and turned on my Xbox One I was prompted to update the controller firmware again, even though I had already done it once. That happened with
    both controllers.

    While playing a single player game like Strider, the audio was fine, but while playing Titanfall in a party with friends, the game and voice chat audio suffered from constant, but small, drop-outs, clicks and pops. I've seen a few people post about this.

    My regular controller broke, so it was replaced by Amazon. When it arrived, I did not update the firmware manually. This time I just hooked the headset up to it and turned on the Xbox One, then I was prompted to update the firmware, which I did. To my surprise,
    I no longer had any audio issues when playing Titanfall while in a party.

    So, to those that have had issues with audio that are similar to mine, did you also update your controller's firmware without the headset attached, only to be prompted to do it again once you connected a headset? I'm wondering if this "double update" is
    the cause of the issues.

    TL;DR version: -

    2 controllers were both updated manually with no headset attached. When a headset was attached, I was prompted to update them a second time. Both had issues with audio breaking up while playing Titanfall in a party.

    1 controller was not updated manually, I attached a headset to it, was prompted to update, which I did, and then I had no issues with game nor voice chat audio.

    :)
     
    SigmaTheDJ, Mar 17, 2014
    #1
  2. ThomasMaus
    ThomasMaus Guest
    Connect USB Headset

    To add a USB Headset logitech

    You have to down load skype

    Launch Skype on your desk top

    Up in the left corner is a IM button

    Click the settings selection

    Select Audio & Video

    on the audio screen click on the right of microphone the words and pick from the drop down Logitech USB Headset

    on the audio screen click on the right of speaker the words and pick from the drop down Logitech USB Headset

    After you choose the above you can test them by selecting Test Audio and you will hear loud tones in your head set ear pads

    Just talk and you will see a sound bar below microphone go out and in as you talk
     
    ThomasMaus, Mar 17, 2014
    #2
  3. Stereo Headset adapter...crackling audio

    So I picked up the new stereo headset adapter today, did the updates on the controllers and then tested it out with various headphones. The sound quality itself seems ok but I am frequently getting faint, static-like pops and clicks in the audio...almost
    like the audio is cutting out for a millisecond here and there.

    Is anyone else noticing this?

    I
     
    Moonlord-C8A3F7C0-F1E3-45BB-9DC1-26103C0A2DCA, Mar 17, 2014
    #3
  4. ThomasMaus Win User

    Connect USB Headset

    To add a USB Headset logitech

    You have to down load skype

    Launch Skype on your desk top

    Up in the left corner is a IM button

    Click the settings selection

    Select Audio & Video

    on the audio screen click on the right of microphone the words and pick from the drop down Logitech USB Headset

    on the audio screen click on the right of speaker the words and pick from the drop down Logitech USB Headset

    After you choose the above you can test them by selecting Test Audio and you will hear loud tones in your head set ear pads

    Just talk and you will see a sound bar below microphone go out and in as you talk
  5. protectmecone09 Win User

    Xbox one mic not working

    What you need to do (this has happened to me multiple times where the mic lights up but the audio comes out of the tv and the party cant hear me) is hit your home button and go up to the top left of the screen where it shows who is signed in. Click on that
    and when your profile pops up click on "choose this person" and that should pop the audio into your headset and the mic should work.
  6. JeffJJJ Win User

    Stereo Headset adapter...crackling audio

    "Same popping issue with my xbox stereo headset. unplugging the headset cord and plugging it back in temporarily fixes it (a few minutes)"

    this right here. Add me to the list, getting sick of it. Especially since i have a new headset with better audio quality. which just made the clicks more apparent.
  7. Goons Win User

    XP400 Headset on Xbox one

    I'm having similar issues. Upgraded the firmware on the controller first. The headset works great for Game Audio wirelessly from the transmitter, but as soon as I plug it into the Microsoft Chat Adapter, game audio begins dropping out and chat doesn't function.
    When I unplug the headset from the Chat Adapter game audio works great.

    The chat adapter seems to be the issue.

    Any ideas?
  8. An AngryNOOOB Win User

    XBOX ONE Headset Adapter issue with TB X12s

    Ran into several issues getting my old Turtle Beach PX3s setup with the Xbone via the stereo adapter. It's possible your issue is due to the way the adapter splits the mix between the game audio and the chat audio, which conflicts directly with how the older
    headsets work.

    On the adapter, on the left side, are two icons - the top looks like a controller [this is game audio] and the bottom looks like a person [this is the chat audio]. Clicking on one or the other changes the distribution of game vs. chat in the mix. If you
    click the controller, the mix goes in favor of the game audio. If you click the chat icon, the mix favors the chat levels. Try clicking the chat icon until you hear a beep in your headset - this changes the audio mix coming from your controller to 100% chat
    audio and 0% game audio. [FYI - each click changes the distribution by 25% it seems - 0/100, 25/75, 50/50, 75/25, 100/0].

    You should now hear your friends. Moreover, you can enjoy MUCH better sound quality and perfect control of the game vs. chat volumes using your headsets controls [NOT the xbox stereo adapter].

    I was experiencing all sorts of problems until I worked this out. Unlike our older consoles, the Xbox One sends both game and chat audio to newer headsets via the controller. Back in the day, only chat came from the controller - game audio was delivered
    by connecting to the back of your TV or console.

    I realized my PX3s, on the Xbone, sounded really bad. Game audio was dropping out, skipping, would drastically change in volume, and at times, I couldn't hear the chat audio and had an impossible time trying to balance the mix. The problem is that, when
    I connected the cable to the controller, my headset was receiving two game audio streams [one from the controller and one from the wireless unit connected to my console].

    Once I figured out exactly how the MS adapter worked, I was able to mute the game audio coming from the adapter and boost the chat audio to 100%. Now, I can use the controls on my headset to balance the game vs chat audio.

    The PX3s sound perfect - exactly as they did on my 360. I've also applied this "fix" to a friends' setup using a pair of X42s.

    In conclusion, just hit that little chat icon on the adapter until you hear the beep and you should be fine. Hope that little bit helps.
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An observation regarding the headset audio drop-outs/clicks/pops

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