Any update on the missing tenure issue?

Discus and support Any update on the missing tenure issue? in XBoX on Consoles to solve the problem; Last update from Microsoft was early Feb (see sticky locked topic). It's now been a while, any update of the missing tenure returning to mine (and... Discussion in 'XBoX on Consoles' started by Mr Trick, Mar 15, 2014.

  1. Mr Trick
    Mr Trick Guest

    Any update on the missing tenure issue?


    Last update from Microsoft was early Feb (see sticky locked topic). It's now been a while, any update of the missing tenure returning to mine (and countless others) profiles?

    :)
     
    Mr Trick, Mar 15, 2014
    #1
  2. Tenure Missing????

    Hey everyone i got on xbox today and i noticed that my 4 year Tenure was missing..... Has this been happening to other people besides me. I got the new Dashboard update that has Internet Explorer i was thinking is that the reason my tenure is gone? Any ideas
    why its gone?
     
    NevB-A0AD842E-F5B5-4BC7-84AA-C1E794BB9781, Mar 15, 2014
    #2
  3. Gamefreak360
    Gamefreak360 Guest
    Xbox live tenure went from 5 to 0

    Still incorrect tenure. I've tried everything in the link and still missing my 5 year tenure. Any other suggestions would be appreciated. Thanks!
     
    Gamefreak360, Mar 15, 2014
    #3
  4. Gamefreak360 Win User

    Xbox live tenure went from 5 to 0

    Still incorrect tenure. I've tried everything in the link and still missing my 5 year tenure. Any other suggestions would be appreciated. Thanks!
  5. xTye Win User

    Tenure not working after renewal of membership

    Upon renewal, the tenure will not update until the next year has been hit for the new tenure. Also, when you renew from Silver, it takes a little while to show the tenure again. When I renewed, mine was missing for about a day and then the 7 appeared.
  6. Mister Beep Win User

    My tenure disappeared on Xbox One console.

    Hey there brandiesel1!

    Sorry to hear about the missing tenure! I recommend checking
    commerce.microsoft.com
    to make sure there isn't any lapse in your membership in the last few months. If there was an extended period when you were not a gold member, the tenure will take a full billing cycle after you put Gold back on your account to update
    to the proper tenure.

    Check that page and check your tenure after this next billing cycle to see if the time is properly showing! :)
  7. iLuvGunsAndRock Win User

    My Tenure has been Reset

    Hey there bud!



    There has recently been a new update in regards to tenure, tenure is now based on the time accumulated on Xbox LIVE Gold. Here is a quote from an official thread regarding this update (of which I will link you to, in this post)



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.
    "



    However, there is a issue with tenure that is currently being solved, whereby some user's tenure will be put down. A lot of user's tenure has been fixed so where the problem stands at this moment, I am unaware of. You can view the updates on this

    Tenure Issue
    thread posted by MIss Kleo. Official support, such as Miss Kleo, may come and post in your thread telling you whether your tenure is correct or not.



    Hope this helps!
  8. iLuvGunsAndRock Win User

    Tenure Reduced by 2! AGIAN!

    [quote user="ZeRo HiTz"]

    Link. I have done everything in miss kleos post anfhave tried everything you suggested still no solution

    .

    [/quote]



    Please note, this is an on-going issue of which is still trying to be resolved. If none of the steps in Miss Kleo's post have resolved the tenure issue you are facing, this is because, as well as a lot of other users, you are facing the issue of tenure being
    reduced. On that same link, updates will be posted regarding this matter!



    Sorry for any inconvenience.
Thema:

Any update on the missing tenure issue?

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