Any way to change payment option for Series X pre-order?

Discus and support Any way to change payment option for Series X pre-order? in XBoX on Consoles to solve the problem; So I received an email for my Series X pre-order saying they were unable to process the payment, I stupidly tried the same card hoping it would go... Discussion in 'XBoX on Consoles' started by rickGamer, Nov 7, 2020.

  1. rickGamer
    rickGamer Guest

    Any way to change payment option for Series X pre-order?


    So I received an email for my Series X pre-order saying they were unable to process the payment, I stupidly tried the same card hoping it would go through, now I'm realising it's probably going to have the same issue even though I called my credit card company
    and they told me it was Microsoft stopping the authorisation of the payment, but I spoke to Microsoft and they told me it was my credit card company that was stopping it.

    So what I want to do is use a different card entirely, however I am unable to change the payment option, I'm assuming this is due to the fact that I've tried the same card again and its trying to process it again.

    I've had no update on my pre-order and do not know what's going on with it. Is there a way to just pay with a different card?

    Also the call back request doesn't work, I thought they were open 7 days a week? Is there a number I can talk to someone directly on today?

    :)
     
    rickGamer, Nov 7, 2020
    #1
  2. dempup Win User

    Any way to change payment option for Series X pre-order?

    Hi Rick.

    Thank you for reaching out to the forum. Sorry to hear that you are having issues with your preorder. You have to reach out to
    support.xbox.com to get the payment issues resolved. I personally have never had problems getting a callback, but it might take some time,
    especially this close to next gen. launch, where support is very busy.
  3. Ryan Whittington Win User

    Xbox Series X pre-order with account balance and credit card - adding more credit

    This is not accurate. Ive pre ordered items before with my balance and others have pre ordered the series x with their balance or had MS change theor payment option to their balance after the fact. There is an issuewith the payment system currently thst
    theybhope to have resolved by next week. Though ive gotten a nimber of explanations from support agents that vary from “you cant” to “texh issue”.
  4. KindGryphon Win User

    Xbox pre order Selected wrong payment

    I was lucky enough to obtain an Xbox series X pre order yesterday but in the chaos I selected Paypal as the payment. But I have enough giftcard credit on my account to cover it. . Is there a way to change the payment from Paypal to Microsoft credit
    without losing my pre order? I dont see a way to do it.
    I dont think so but im sure someone else can correct me if im wrong.
  5. AaronKirkland Win User

    Xbox series X warranty options

    One year. Microsoft offers an extended warrranty if you buy it from them, other restailers have thier own. Extended warranties are not included with All Access
    I have already pre-ordered the Xbox Series X. Is there a way to pay for an extended warranty after the fact or would i have to wait to until launch or is it just not an option now?

    Thanks in advance.

    I have the same question. I have pre-ordered the Series X on Xbox.com, but I was not offered an option for an extended warranty at the time of the pre-order and I cannot find any place on Xbox.com to add a warranty now.
  6. Laddie13 Win User

    Unable to us Microsoft store Credit against Xbox Series X pre-order?

    I have been buying Microsoft gift cards as a way to save up to buy a Series X. When the time to pre-order came around, I had $550 in Microsoft store credit. That was more than enough to cover the cost of the console and taxes. I finally got an order to go
    through at the Microsoft store, but it did not use any of my store credit and it is going to charge my debit card instead. I have contacted support but was told the only way i can use my store credit is to cancel the order and re-order. Obviously if i do that,
    i will not get the Series X.

    This means I will probably be cancelling and will not get the Series X at launch. After already spending $550 towards it, I’m not going to spend that much again because I cannot change payment on the order to store credit. I can change cards, change it to
    Paypal or even mobile billing but not store credit that is on my account. That doesnt even make sense to me.
Thema:

Any way to change payment option for Series X pre-order?

Loading...
  1. Any way to change payment option for Series X pre-order? - Similar Threads - change payment option

  2. Change payment option to Microsoft balance?

    in XBoX Sales and Promo
    Change payment option to Microsoft balance?: Hello. I pre-ordered the Xbox Series X a couple of weeks ago. At the time, I did not have any MS credit on my account so I placed the pre-order using my credit card. Is it possible to apply the MS...
  3. Can’t Change Location in Xbox Payment Options

    in XBoX on Consoles
    Can’t Change Location in Xbox Payment Options: I have been trying to change the payment options on my xbox 360. Seems straight forward but it only offers me US options for location. I am in Australia. The xbox is set up with AU location....
  4. Xbox 360 won't let me change my region/country when adding a payment option

    in XBoX on Consoles
    Xbox 360 won't let me change my region/country when adding a payment option: I am trying to buy a few Xbox One compatible XB360 and Original XB games. When I add a payment option to my account on the 360 in order to make the purchase it has my region/country set to the US,...
  5. Can't change my payment option

    in XBoX Accessibility
    Can't change my payment option: I've been buying prepaid cards to use as back up cards for my subscriptions but it will not let me use the same type of card I've always used when doing so. It just says please wait and try...
  6. need to change my payment option for destiny 2 but wont load

    in XBoX Games and Apps
    need to change my payment option for destiny 2 but wont load: i have paid destiny 2, but later i got a message to change my payment methot but when i pres on it in my order history it wont load to another page , i really want to keep my preorder things for...
  7. Changing/Updating expired payment option.

    in XBoX Games and Apps
    Changing/Updating expired payment option.: When i try to update my payment option for my Xbox live gold subscription and click pay now it takes me to a link that doesn't load properly. I have waited on the screen for 30 mins before but...
  8. My account is suspended and i'm cant change the payment option.

    in XBoX on Consoles
    My account is suspended and i'm cant change the payment option.: My old credit card expired, so i was waiting foy my signature end so i could renew with my new credit card, this card is already an payment option. My account now is suspended and i'm trying to...
  9. Changing Payment option after a declined payment

    in XBoX on Consoles
    Changing Payment option after a declined payment: I recently changed my account settings to access xbox live again. I added a new card, deleted the old one and charged the new card a 3 month subscription yet I still cant play MCC. My last card...
  10. Changing Security Information and Cannot Change Payment Options

    in XBoX on Consoles
    Changing Security Information and Cannot Change Payment Options: Hey I have a problem where I am trying to change my security information but now I cannot change my payment option. I want to buy a game that is on sale but I can't change the credit card. Is...