APO AE not an option for billing information

Discus and support APO AE not an option for billing information in XBoX on Consoles to solve the problem; Being active duty military and stationed in Europe Microsoft is the only service I have found that does not have Armed Forces Europe as an option. They... Discussion in 'XBoX on Consoles' started by Halflife85, Oct 7, 2019.

  1. Halflife85
    Halflife85 Guest

    APO AE not an option for billing information


    Being active duty military and stationed in Europe Microsoft is the only service I have found that does not have Armed Forces Europe as an option. They have Asia, Pacific and America but not Europe. This prevents billing appropriately and services/revenue
    from being able to be billed appropriately.

    So a service member either has to choose to not receive any notices or financial documents from their banking institution and leave their address out of date or not have any paid Microsoft services available to them if they are stationed in Europe. This
    seems to be a gross oversight on the part of Microsoft at this time. Currently I am dealing with this with my game pass subscription not able to renew. After having an active gold subscription for at least a decade, an Office 365 subscription for at least
    half that and multiple Windows 10 licenses in the household.

    This is rather disappointing that something as simple as updating a billing region is such a significant problem for a company that, I professionally am trained and licensed to maintain their products, is so large as Microsoft. Especially when I am seeing
    posts as far back as 2012 addressing this concern it's not like it's a new situation. My conversation with support, Vienna D is an awesome Microsoft Answer Tech by the way to whoever is reading this, suggesting using paypal is well... something at least given
    the posts I've seen. But really? Using a third party billing provider is something I expect when I'm ordering custom made products from a small business not a multi billion dollar corporation with multiple Military contracts that should know better.

    :)
     
    Halflife85, Oct 7, 2019
    #1
  2. ScottTHEscammeR Win User

    APO AE not an option for billing information

    Does seem like an odd oversight, but I prefer using paypal as much as I can anyway
  3. SpicyTacoSauce Win User

    Military AE address

    Im trying to add a new credit/debit card on my xbox account. I am also stationed overseas in europe. Tried console, mobile and computer but am unable to find APO/AE as any option for the billing address. Any help? Thanks
  4. XBF Amber M Win User

    Military AE address

    Hi Lemonade!

    Thanks for reaching out to us with this issue. When it comes to inputting your credit card information onto your Microsoft account, you would need to list the billing address (when you enter the card information) that is associated with the card directly
    and APO/AE types are acceptable for that. I recommend doing this from a computer or a tablet by signing in at
    account.microsoft.com and not via the console.

    Currently, the APO address cannot be used for shipping addresses since they are technically like a PO Box type address and it would be best to enter a home/physical address. Alternatively, you can also purchase Xbox gift cards then redeem them to
    your account to add currency to it. Below I've listed some helpful support articles that may offer further information.


    I hope that this helps out!
  5. XBF Amber M Win User

    Frustrated with APO billing address

    Hi TexasRicer806,

    Thanks for reaching out to us with this issue. When it comes to inputting your credit card information onto your Microsoft account, you would need to list the billing address (when you enter the card information) that is associated with the card directly
    and APO/AE types are acceptable for that. I recommend doing this from a computer or a tablet, for best results, by signing in at
    account.microsoft.com and not via the console. However, if you continue to have issues in doing so, then you would need to
    contact Xbox Support (perhaps from a friend's US phone, if possible) to see if they can make the change to the account for you.

    Currently, the APO address cannot be used for shipping addresses since they are technically like a PO Box type address and it would be best to enter a home/physical address. As per our support article entitled Shipping
    options, costs, and delivery times
    : "We don't ship to personal mailboxes, APO addresses, or U.S. territories other than Puerto Rico."
    Below I've listed some helpful support articles that may offer further information.


    Additionally, if you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

    https://www.reddit.com/r/xboxinsiders/wiki/ideas



    I hope that this helps out! Let us know the results.
  6. TexasRicer806 Win User

    Frustrated with APO billing address

    Thank you for the canned response, that does not help me with the fact that I am trying to give Xbox money and your company not supporting that. I dont not have a US "shipping" address, my card and bank account are associated with the APO address. Your
    company is not making it easy for service members that are stationed in Europe. It is not user friendly and the phone # that you all have is useless. Make it easier for the US Military to enjoy our $500 machines.
Thema:

APO AE not an option for billing information

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