App “Film and tv” problem

Discus and support App “Film and tv” problem in XBoX Games and Apps to solve the problem; The Movie and TV app no longer reproduces the content purchased if I access the play or restart or resume button (the trailer is played without... Discussion in 'XBoX Games and Apps' started by DiegoEbasta, Aug 7, 2019.

  1. DiegoEbasta
    DiegoEbasta Guest

    App “Film and tv” problem


    :)
     
    DiegoEbasta, Aug 7, 2019
    #1
  2. MACCA 666MC Win User

    App “Film and tv” problem

    Dont believe the hype, dont bother in trying to follow any procedures recommended by these moderators as they dont work. You can get an appointment with the support team but they wont be able to help you either. There is nothing wrong with your xbox or
    your router or your account . The problem is with the update that xbox instigated. Many people have had the same issue as you have had for over a week now, just go and look at older posts on this forum. I thought that the problem was fixed but it isnt , i
    just got to watch 15 mins of a film i purchased 4 days ago and then i got the same old error msg of 0x800c000b. This has got past laughable and i hope that someone soon takes out a class action lawsuit out against microsoft for peddeling a faulty product.
  3. XBF Diego M Win User

    App “Film and tv” problem

    Hi Diego,

    I'm sorry to hear that the troubleshooting steps included in the support articles did not help. We've seen reports on the forums with people having issues with the Movie & TV app on the Xbox One and if you are still having issues you need to contact Xbox
    customer support to report the issue so the proper teams can investigate. You should either get a callback option or a phone number to speak with someone over the phone and not chat:

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select request a call from support if available or there should be a number for you to call

    I hope this helps!
  4. Miku Sakuya Win User

    App “Film and tv” problem

    Checkout the support article make sure you also have a tv box for it to to make sure it works
  5. XBF Amber M Win User

    App “Film and tv” problem

    Hi DiegoEbasta,

    Thanks for reaching out to us in the forums for this issue. If you haven't already done so, we recommend that you use our support article entitled Troubleshoot
    Movies & TV on Xbox One
    to see if the solutions listed can get your content to play. Alternatively, if you're experiencing this on an Xbox 360, we recommend the support article entitled Troubleshoot
    Movies & TV on Xbox 360
    .

    Should none of the solutions work for you, I would further recommend that you contact Xbox Support by either phone or chat to report this issue directly.

    • Log into Support.Xbox.com
    • Scroll down, Click on
      Contact Us

    • Step 2 : Select a Category, then See other options
    • Step 3 : Select your Issue/Topic
      • Select - Show contact options
      • Select – Call me back or chat with Xbox Support

    If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

    I hope that this helps you out!
  6. DiegoEbasta Win User

    App “Film and tv” problem

    Hi Amber,

    unfortunately I tried all the recommended procedures but the problem persists. I also tried to contact Italian chat support which is currently closed.
    I hope someone can solve this seemingly inexplicable problem.

    thanks anyway for the prompt reply
Thema:

App “Film and tv” problem

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