Astro A20 headset microphone not working

Discus and support Astro A20 headset microphone not working in XBoX Accessibility to solve the problem; I have an Astro A20 wirless headset and just recently the microphone stopped working but the game audio continues to work. I play on the xbox one and i... Discussion in 'XBoX Accessibility' started by AlexCabral1, Oct 6, 2018.

  1. AlexCabral1
    AlexCabral1 Guest

    Astro A20 headset microphone not working


    I have an Astro A20 wirless headset and just recently the microphone stopped working but the game audio continues to work. I play on the xbox one and i have never had this problem before. It doesnt allow me to talk. If anyone has the fix to this help would
    be greatly apprecitated.

    :)
     
    AlexCabral1, Oct 6, 2018
    #1
  2. Arminator
    Arminator Guest
    Wireless mic game and party sound

    Can you provide us with the exact model of the Astro headset you're getting (e.g. A50, A20 etc.)?

    Depending on how the headset connects to the console (directly to the console or through a Mixamp), we can provide better help.
     
    Arminator, Oct 6, 2018
    #2
  3. HAZMAT RADIO
    HAZMAT RADIO Guest
    Wireless Headset Support

    SteelSeries Support - "The USB wireless transmitter will not be used at all on Xbox since it is not compatible.This is unfortunately due to limitations of the Xbox One and using USB for chat."

    - So this means that SteelSeries didn't make their USB transmitter compatible with Xbox

    "This has been a major disappointment to learn that the support is lacking in this area (wireless headset compatibility)"

    - Hmm...Astro, Plantronics, Razer and Turtlebeach are just some of the manufacturers who seem to have managed figure out how to make their USB wireless design and headsets functional with the Xbox One.

    - Is this really and Xbox issue or a headset manufacturer issue?

    - Wireless headsets that Are compatible with the Xbox One

    A10 Headset + MixAmp M60 - Xbox One | ASTRO Gaming

    RIG 800LX, Wireless gaming headset for Xbox One | Plantronics

    A50 Xbox One Wireless Headset & Base Station | ASTRO Gaming

    Buy Turtle Beach Elite 800X Gaming Headset - Microsoft Store

    A20 Wireless Headset - Xbox One | ASTRO Gaming

    A20 Wireless Headset - Xbox One | ASTRO Gaming

    Xbox One Wireless Headset - Razer Thresher

    Wireless Gaming Headset - Razer Thresher Ultimate for Xbox One

    https://shop.turtlebeach.com/us/stealth-600-xbox-one

    https://shop.turtlebeach.com/us/stealth-headsets/stealth-700-xbox-one
     
    HAZMAT RADIO, Oct 6, 2018
    #3
  4. Astro A20 headset microphone not working

    Did you looked at the controller updates in case you are missing one for the controller??
     
    HyperVenom523, Oct 6, 2018
    #4
  5. XBF Ezra G
    XBF Ezra G Guest
    XBF Ezra G, Oct 7, 2018
    #5
  6. AlexCabral1
    AlexCabral1 Guest
    I tried and it was already up to date. Thank you for the help though.
     
    AlexCabral1, Oct 7, 2018
    #6
  7. Ackis
    Ackis Guest
    Are you able to try the headset on another device to see if it works (PC for example)?

    Are you using the chat adapter to connect to the console?

    Does the headset have a manual mute button?
     
    Ackis, Oct 7, 2018
    #7
  8. AlexCabral1
    AlexCabral1 Guest

    Astro A20 headset microphone not working

    No i havent tried that yet thats a great idea! Im not to sure what the chat adapter is though. And no there is no mute button. I have to flip the mic up and down to mute. Im gonna try connecting it to my pc now.
     
    AlexCabral1, Oct 7, 2018
    #8
  9. Dysruptz
    Dysruptz Guest
    Hey there. If your mic is connected to an adapter there is a possibility the adapter might be faulty resulting in it not working properly.
     
    Dysruptz, Oct 7, 2018
    #9
  10. AlexCabral1
    AlexCabral1 Guest
    No its a wireless headset. I dont know what to dooooo!!!
     
    AlexCabral1, Oct 7, 2018
    #10
  11. XBF Leonzo G
    XBF Leonzo G Guest
    Hello Alex,

    Thank you for keeping us updated on the situation. Since the headset is wireless and a third party product, we recommend using the

    Astro Support website
    in order to ensure the headset firmware is up to date. Be sure to let us know the results!
     
    XBF Leonzo G, Oct 7, 2018
    #11
  12. AlexCabral1
    AlexCabral1 Guest
    Yes i will make sure to do that. I have already submited a request to have customer support help. They will contact me in one buisness day. Im just trying to see if i can figure it out earlier. Thank you for the help.
     
    AlexCabral1, Nov 5, 2018
    #12
  13. AlexCabral1 Win User

    Astro A20 headset microphone not working

    Hello Alex,

    Thank you for keeping us updated on the situation. Since the headset is wireless and a third party product, we recommend using the

    Astro Support website
    in order to ensure the headset firmware is up to date. Be sure to let us know the results!
    Yes i will make sure to do that. I have already submited a request to have customer support help. They will contact me in one buisness day. Im just trying to see if i can figure it out earlier. Thank you for the help.
  14. AlexCabral1 Win User

    Astro A20 headset microphone not working

    No its a wireless headset. I dont know what to dooooo!!!
  15. AlexCabral1 Win User

    Astro A20 headset microphone not working

    Hi Alex!

    Here is a guide on how to update your Xbox One controller:
    Update your Xbox one Controller


    I hope this helps, thank you!
    I tried and it was already up to date. Thank you for the help though.
  16. HyperVenom523 Win User

    Astro A20 headset microphone not working

    Did you looked at the controller updates in case you are missing one for the controller??
  17. Dysruptz Win User

    Astro A20 headset microphone not working

    Hey there. If your mic is connected to an adapter there is a possibility the adapter might be faulty resulting in it not working properly.
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Astro A20 headset microphone not working

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