Attention needed

Discus and support Attention needed in XBoX Rewards to solve the problem; I have not been able to make a deposit in almost two years. I have over 183K points pending. I have Tweeted and posted in the forums several times and... Discussion in 'XBoX Rewards' started by Scott Britton, May 12, 2017.

  1. Attention needed


    I have not been able to make a deposit in almost two years. I have over 183K points pending. I have Tweeted and posted in the forums several times and the issue has yet to be resolved.

    Please get this fixed.

    :)
     
    Scott Britton, May 12, 2017
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Attention Needed

    Hi PELON. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll need
    to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
     
    XBLRewards3, May 12, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Attention Needed

    Hello filocan,

    We see that you registered as a Canadian Rewards Member, but migrated your Microsoft Account region to become a US Microsoft Account. This means we cannot complete a deposit since we cannot deposit CAD into a USD Microsoft Account.



    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
     
    XBLRewards8, May 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Attention needed

    Hello TennVols73,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since we are not able to fully access the database containing billable account information (due to privacy and security concerns), we must rely on another team to provide their resolution for this issue. At the moment, we have not received a estimate from
    this team on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. Again, we apologize for the inconvenience.
     
    XBLRewards8, May 15, 2017
    #4
  5. XBLRewards8 Win User

    Attention needed

    Hello eduardoemiliovs,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Attention Needed

    Hello JcBrOwN251,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards3 Win User

    Attention Needed

    Hi PELON. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll need
    to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
  8. XBLRewards8 Win User

    Attention Needed

    Hello filocan,

    We see that you registered as a Canadian Rewards Member, but migrated your Microsoft Account region to become a US Microsoft Account. This means we cannot complete a deposit since we cannot deposit CAD into a USD Microsoft Account.



    This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
  9. XBLRewards8 Win User

    Attention needed

    Hello TennVols73,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since we are not able to fully access the database containing billable account information (due to privacy and security concerns), we must rely on another team to provide their resolution for this issue. At the moment, we have not received a estimate from
    this team on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. Again, we apologize for the inconvenience.
Thema:

Attention needed

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