Audio delay (lag) only on Amazon Prime Video app

I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.

Amazon Instant Video shows any films purchased through Amazon and any Amazon Prime content.

Xbox doesn't have a Prime App, rather Xbox Video which only shows films and shows purchased through Xbox Store.

If films/shows purchased from Amazon aren't showing in Amazon Instant Video app you will need to contact Amazon Customer Support to verify your purchases.

Remember, Amazon Prime content changes so they remove films/shows periodically and add new ones. Amazon Instant Video purchases remain all the time.

So, when is Google Play Music and Google Play Video coming to XBoxOne? I see Amazon Prime Video is there already. Stop lagging behind M$!

I had slight audio and video lag on my LG 4k tv but some tvs like mine come with options to delay audio and video now I have no lag at all took a little playing about in the end audio was 0.67ms out and video was 0.78ms out

Hi There,

Yes, there is an Amazon Prime Video app for Xbox 360. Are you able to find it in the marketplace?