Audio Issue regarding Razer headsets

Discus and support Audio Issue regarding Razer headsets in XBoX on Consoles to solve the problem; I bought the Razer Nari recently , as stated on their webpage . They said it is able to run with xbox by using the controller 3.5 mm jack , but when i... Discussion in 'XBoX on Consoles' started by uneasierdrake96, Feb 16, 2019.

  1. Audio Issue regarding Razer headsets


    I bought the Razer Nari recently , as stated on their webpage . They said it is able to run with xbox by using the controller 3.5 mm jack , but when i tried plugging into the controller 3.5 mm jack with the Razer Nari . I am not able to recieve audio but
    the microphone works fine , is there something i should do ?

    :)
     
    uneasierdrake96, Feb 16, 2019
    #1
  2. XBF Lance J Win User

    Audio Issue regarding Razer headsets

    Hey Uneasier Drake,

    Thank you for responding. I see you are still having some trouble with your new Razer Nari. Before pulling the trigger on a new cable, try reaching out to
    Razer Support. On a thread on their official subreddit, a gamer with similar symptoms was asked to PM them so maybe checking out

    r/razer
    would be a viable option as well. Hope this helps! :D
  3. uneasierdrake96 Win User

    Audio Issue regarding Razer headsets

    Still doesnt seem to be working , could be connection error or something
  4. zmaster2XXX Win User

    Audio Issue regarding Razer headsets

    it sounds like a connection issue. is it a removable cable that you could replace?
  5. ArminatorX Win User

    Audio Issue regarding Razer headsets

    Can you try plugging the Razer into a "normal" audio device like a MP3 player or your smartphone and play music through the headset?

    Does that work?

    If that works, try to plug the headset into a different controller if you have one.

    In the console settings, go to "Display & Sound" and in the audio settings, make sure that audio output through headphones is selected. Also make sure, that you have selected "Stereo" or "Windows Sonic" as sound output, unless you have actually paid money
    in the Dolby Atmos app.

    If you just downloaded the Dolby Atmos App, and didn't pay them for Dolby Atmos for Headphones, the audio output will stop working after 14 days.

    You can then either purchase Dolby Atmos for Headphones, or switch to Windows Sonic, which does basically the same: giving you spatial 3D surround sound via headphones. For free.
  6. XBF Felixx P Win User

    Audio Issue regarding Razer headsets

    Hello
    uneasierdrake96
    ,

    Thanks for reaching out to Xbox forums support.

    I understand that you're having issues with not being able to receive audio with your new Razer Nari headset but the microphone works fine.

    First off, I would recommend going through our
    One Chat Headset troubleshooting
    tool steps to see if those options resolve the issue.

    Next, I would like to ask, do you have another controller that you can test the headset on?

    Let us know!

    I hope this helps!

    Felix

    Xbox forums support
Thema:

Audio Issue regarding Razer headsets

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