Audio issue

Discus and support Audio issue in XBoX Accessibility to solve the problem; Have a new xbox one headset. We can hear friends but they can’t hear us.... please help 70d89c71-8644-42f9-b775-84312f6a69cc Discussion in 'XBoX Accessibility' started by NoahClaydon, Apr 23, 2020.

  1. NoahClaydon
    NoahClaydon Guest

    Audio issue


    Have a new xbox one headset. We can hear friends but they can’t hear us.... please help

    :)
     
    NoahClaydon, Apr 23, 2020
    #1
  2. Juan Stevens Win User

    Audio Issues

    You have everything set up fine. It seems the last update broke something with the surround sound. My 5.1 was working fine. It's really annoying because MS hasn't posted there's a problem. Sigh. Amazing how this wasn't found in testing.
  3. Mister Cizl Win User

    Audio issue

    Hey Nutella TM! What brand and model headset are you using currently? Which have you tested? Post back and let us know!
  4. Mister Cizl Win User

    Audio issue

    Hey Nutella TM! To troubleshoot, we usually recommend making the set up as simple as possible. Try removing the HDMI splitter and see if the issue sees any improvement. Post back and let us know how it goes!
  5. LayneLindsay Win User

    Audio issue

    G’day george! I removed the settop cable from the xbox, and there is now no sound coming from the Xbox at all when in a game. The Tv has only one HDMI cable, so I have the Settop box plugged into the Xbox and the Xbox plugged into the TV. But again, No
    sound coming from the Xbox at all
  6. Frathos Win User

    Audio Issue

    Sometimes my headset mic won't work in an Xbox party if I join it with the headset already plugged in. The mic usually works after I unplug and reconnect the headset to my Chatpad again.

    If that doesn't work and a full power cycle also doesn't work then check to see if there is a firmware update that needs to be applied.

    If all of the above doesn't work then unfortunately it appears that Microsoft has introduced an incompatibility between controllers and consoles that is impacting the 3.5mm headset jack on some Microsoft controllers.
    It is unknown how long it will take before they release an update to fix that issue.

    The Microsoft stereo headset adapter is one possible workaround. Another workaround to the issue is the Microsoft Chatpad. While this may be a bit more expensive than the headset adapter, it has some added benefits:

    • keyboard for easier typing in messages etc, can also be used as mappable controls for games like War Thunder
    • Built-in volume, game/party chat mixer adjustment

    I know it's annoying to have to spend more money to fix an issue that is beyond your control however this will likely be the fastest way that you can resolve the issue at this time.

    Good luck!
Thema:

Audio issue

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