Audio Issues on XBox One S when listening via Controller/Headset

Discus and support Audio Issues on XBox One S when listening via Controller/Headset in XBoX on Consoles to solve the problem; Just bought an xbox one S and have noticed consistent, periodic sound issues. Setup: - Xbox one S - Controllers: Elite Controller (used previously... Discussion in 'XBoX on Consoles' started by DummyCrash, Sep 6, 2016.

  1. DummyCrash
    DummyCrash Guest

    Audio Issues on XBox One S when listening via Controller/Headset


    Just bought an xbox one S and have noticed consistent, periodic sound issues.

    Setup:

    - Xbox one S

    - Controllers: Elite Controller (used previously on another xbox with no issues), white xbox one S controller

    - Sound via Turtle Beach headset (used previously on another xbox with no issues)

    Issues:

    - Game audio (and likely other apps such as netflix) are crackly and "break-up" for durations

    - When this occurs, people in my party say that my game chat is also crackly and broken

    - This does not happen all the time, but when the xbox gets in this state, it will last for 10s of minutes if not longer. But there are also times when there are no audio issues for hours.

    - When the issue occurs, I can connect my other controller and a backup headphone with the issue still being present. So I do not think it is a controller or headset issue.

    Any thoughts on this?

    :)
     
    DummyCrash, Sep 6, 2016
    #1
  2. StrayElf
    StrayElf Guest
    Headset/chat question that needs answering

    I have a Tritton AX 720 headset that I use for my Xbox One (plugged into the rear optical audio port). However, to receive chat audio that will allow me to talk too, it needs to be plugged into the controller via a cable.

    My question is: if I get the Xbox One stereo headset adapter and connect the headset to it, will I still be able to get game audio via the optical cable? Or will it be forced into stereo mode because it's plugged into the adapter?


    Thanks in advance.
     
    StrayElf, Sep 6, 2016
    #2
  3. Burnin TODI
    Burnin TODI Guest
    Tritton 7.1 and Xbox One

    Here is how I understand the whole headset compatability works (maybe someone can correct me if I am wrong):

    GAME AUDIO

    If your headset gets the game audio via a box linked to your gaming machine via optic audio out - this audio will continue to work as designed, as the xbox One has optic out as well.

    CHAT AUDIO

    If your headset gets the chat audio via a direct bluetooth wireless link to the xbox360 machine - then this headset will not work with chat audio on the xbox One.

    If your headset gets the chat audio wireless via a bluetooth puck that plugs into the 360 controller (not a direct wireless link to the gaming machine) -then this may work with the xbox One depending on how the forthcoming adapter works with next gen controllers.

    If your headset gets the chat audio via a cable directly connected to your xbox360 controller - then this may work on the xbox One depending on how the upcoming adapter works with the xbox One controller.
     
    Burnin TODI, Sep 6, 2016
    #3
  4. Burnin TODI Win User

    Tritton 7.1 and Xbox One

    Here is how I understand the whole headset compatability works (maybe someone can correct me if I am wrong):

    GAME AUDIO

    If your headset gets the game audio via a box linked to your gaming machine via optic audio out - this audio will continue to work as designed, as the xbox One has optic out as well.

    CHAT AUDIO

    If your headset gets the chat audio via a direct bluetooth wireless link to the xbox360 machine - then this headset will not work with chat audio on the xbox One.

    If your headset gets the chat audio wireless via a bluetooth puck that plugs into the 360 controller (not a direct wireless link to the gaming machine) -then this may work with the xbox One depending on how the forthcoming adapter works with next gen controllers.

    If your headset gets the chat audio via a cable directly connected to your xbox360 controller - then this may work on the xbox One depending on how the upcoming adapter works with the xbox One controller.
  5. Mister Maka Win User

    How to connect Logitech Z4 speakers to Xbox One S?

    Another option would be to use a headset with your controller and listen to audio via the headset if you're using DVI. Unfortunately if you don't have an optical audio or receiver setup there wouldn't be a way for you to output to your Logitech speakers.
  6. MAGGIS010 Win User

    Xbox One S Controller 3.5mm Headphone Jack, No sound whatsoever

    Hey there,

    Sorry to hear about the audio issue! Which headset are you trying to use with your Xbox One S controller? Having those details will help us a bunch. In the meantime, I recommend consulting our

    Xbox One Headset Compatibility
    page to make sure the headset/cable you're using is compatible. Be sure to check out the 'Standards for audio jacks' section!

    Keep us posted!
    Same problem. After update software on Controller. No sound device, then connect via BT. And controller recognize as old xbox(2006yo)
  7. Mister Mascot Win User

    Audio cutting out issue

    Hey there Ambitions VI,

    Give this guide a shot for some help with troubleshooting audio on the console and see if it helps out. Troubleshoot sound on your Xbox One console

    Is your controller also fully up to date if you check? Is the audio issue happening when you're listening to audio through a headset or through the TV Speakers and which Headset are you using?

    Let us know!
  8. c6618dd7-33e5-4d5c-9 Win User

    Xbox Wireless Adapter for Win10 PC: No rumble or headset audio support?

    Hey everyone,

    Audio worked out of the box for me. A USB Audio Device appeared when I plugged the Stereo Headset adaptor into the controller AND plugged headphones into the adaptor.

    This is using a standard Xbox One controller (i.e. not an elite) via the wireless adaptor with v20.24.34.491 drivers.
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Audio Issues on XBox One S when listening via Controller/Headset

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