Audio issues with a brand new Xbox One controller

Discus and support Audio issues with a brand new Xbox One controller in XBoX on Consoles to solve the problem; I recently bought a new Xbox bundle, and not long after purchased a Razer microphone headset to play online with. One thing I noticed with my headset... Discussion in 'XBoX on Consoles' started by ChloeO'D, Sep 16, 2020.

  1. ChloeO'D
    ChloeO'D Guest

    Audio issues with a brand new Xbox One controller


    I recently bought a new Xbox bundle, and not long after purchased a Razer microphone headset to play online with. One thing I noticed with my headset is that every time its plugged in, after about three seconds a whining/static noise starts, and it can
    be heard also by whoever I'm in a party with. I tested the headset on an older Xbox One controller in my household, and had no issue. From that, I'm assuming the problem is my controller. Xbox support says I can't request a call for this issue. Any suggestions?

    :)
     
    ChloeO'D, Sep 16, 2020
    #1
  2. supjj Win User

    Xbox One controller broken by Windows Anniversary Update

    Same issue for me after Windows Anniversary Update.

    I have found this only happens with the newer Xbox One controllers with the 3.5mm audio jack (both regular 3.5mm standard edition and the brand new white S version)

    Playing Divinity - Original Sin Enhanced Edition had major issues with triggers as well as double inputs as everyone in this thread has talked about.

    I hooked up my old Xbox One controllers without the 3.5mm audio jack and all was fine again.
  3. DerekMartin Win User

    XBox One Chat issue, cant hear others in party audio nor can they hear me.

    I went out and bought a brand new controller and after about 20min the headset chat audio stopped working so it's not the controllers.
  4. Zhadez Win User

    Can’t speak through Xbox one headset

    I had a similar issues with my wired headsets, which I just resolved yesterday. After re-updating the controller [an original controller at that]... endlessly... I could not get it to work. I am thinking it is a failed 3.5mm jack on the brand new Microsoft
    One Chatpad, that I purchase a little over a month ago. Typing on the pad still works.

    The only way I found to resolve it, was to purchase one of the brand new Xbox One bluetooth wireless controllers, and plug the headset directly into the controller's 3.5mm jack. And, to use the Windows Sonic audio output. It is a horrible solution considering
    my "original" controllers were working perfectly up until then.

    Good luck.
  5. Zhadez Win User

    Xbox one Stereo Headset adapter quit working ob me

    I had a similar issues, but with the wired headset. After re-updating the controller [an original controller at that]... endlessly... I could not get it to work.

    The only way I found to resolve it, was to purchase one of the brand new Xbox One bluetooth wireless controllers, and plug the headset directly into the controller's 3.5mm jack (tossed the adapter). And, to use the Windows Sonic audio output. It's a horrible
    solution considering my original controllers were working perfectly up until then.

    Good luck.
  6. Skeptikko Win User

    XB1 Wired Stereo Headset/Adapter Sound Isseus After June Update

    I swapped my Xbox One to brand new Playstation 4 two weeks ago largely because of this issue and bought Sony Wireless Headset 2.0 for it. I have the PS4 in exactly same place as Xbox One was and there is zero issues with the headset. No interruptions, cut-offs,
    crackling etc. Just crystal clear audio, not a single problem. I even returned my router to its former place (i had moved it because of Xbox headset audio issues) and switched on wlan (which again was turned off because Xbox audio issues) and guess what, no
    issues, nothing. Everything works. Also, the controller has not lost connection to console, not even once.

    There has to be a hardware issue with Xbox One controllers / headsets. Someone messed up when designing wireless communication between console and controller, and now MS is not willing to admit that there is a issue. As said before, I find it unacceptable
    that such a simple basic thing cannot be done right. This is exprience ruining matter, no less.
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Audio issues with a brand new Xbox One controller

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