Auto renew on expired Card

Discus and support Auto renew on expired Card in XBoX Games and Apps to solve the problem; My card expired at the end of last month. despite having added and charging a new card prior my gold membership was auto renewed through the old card... Discussion in 'XBoX Games and Apps' started by Deadpool23X, May 8, 2015.

  1. Deadpool23X
    Deadpool23X Guest

    Auto renew on expired Card


    My card expired at the end of last month. despite having added and charging a new card prior my gold membership was auto renewed through the old card and my account is now locked out. theres a pretty long wait on the hot line as well. no idea why an expired
    card would be charged at all let alone when i added and used a new one. any thoughts?

    :)
     
    Deadpool23X, May 8, 2015
    #1
  2. Yezzmina
    Yezzmina Guest
    Deleting payment option

    You need to turn off your auto-renew first, then try removing the expired card. As long as the account is still set to auto-renew you will need to have a card for it to renew to. If you wish to keep the auto-renew on then you need to change the card it renews
    to first before removing the old card. Hope this helps.
     
    Yezzmina, May 8, 2015
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, May 8, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Auto renew on expired Card

    When you add a new card you need to make sure that you make the new card the primary payment instrument and then delete the old card (this can be done at commerce.microsoft.com).

    If you did not do these steps then there is a possibility that the old card will still be charged.

    However, as this is a billing issue you'll still need to deal with phone support for further assistance.
     
    onyxishere, May 10, 2015
    #4
  5. Yezzmina Win User

    Deleting payment option

    You need to turn off your auto-renew first, then try removing the expired card. As long as the account is still set to auto-renew you will need to have a card for it to renew to. If you wish to keep the auto-renew on then you need to change the card it renews
    to first before removing the old card. Hope this helps.
  6. Listed mia 510 Win User

    I Found a Glitch

    Until the subscription you started on the original card expires you will not be able too add a new card to your auto renewal.

    You could of course buy more gold time and it will then restart an auto renew for you.
  7. THEOWENKILLER Win User

    "Glitches in the system?"

    once auto renew is off you should be able to remove the card,before your gold expires
  8. Mastrik Win User

    Suspended! Prepaid a year but MS wants me to buy a month at full price

    I get that. The point was it wasn't supposed to be auto renewed, it was off so I could let the month expire and get the 12 month card. Now, had I not paid the month then later on attempted to pay the month with the card I could see where your coming from
    but that's not the case. It was supposed to expire on 5/20, so on 5/20 I paid with the card expecting it to renew since obviously it wasn't because A)The other card was maxed and B)I expected it to expire because AUTO RENEWAL WAS TURNED OFF.
  9. Cuervo_AG Win User

    Can't share gold on same Xbox?

    Check your Xbox Gold subscription. Mine was on auto-renew but was reissued a credit card by my bank with a new number. So, the renew failed and gold expired.
Thema:

Auto renew on expired Card

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