Available Microsoft balance is different when paying!

Discus and support Available Microsoft balance is different when paying! in XBoX Games and Apps to solve the problem; Hey guys, I'd like to pay a game(56.25 TRY) by using my balance(66.5 TRY), but only 41.5 TRY is available when paying! Do you know what's wrong and... Discussion in 'XBoX Games and Apps' started by Heila2, Sep 6, 2019.

  1. Heila2
    Heila2 Guest

    Available Microsoft balance is different when paying!


    Hey guys,

    I'd like to pay a game(56.25 TRY) by using my balance(66.5 TRY), but only 41.5 TRY is available when paying!

    Do you know what's wrong and how to do?

    Thanks in advance!


    Available Microsoft balance is different when paying! [​IMG]

    Available Microsoft balance is different when paying! [​IMG]


    :)
     
    Heila2, Sep 6, 2019
    #1
  2. XBF Brad A Win User

    Available Microsoft balance is different when paying!

    Hello Heila,

    Thanks for coming to the forums. We understand you are trying to purchase a game and it isn't using all your currency. Have you pre-ordered a game recently using partial currency? This will put that amount on hold until the game is paid for which is within
    10 days of release. If you have not it would be best to request a call from support to go over the issue with you.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. Qwerty creeper Win User

    You have no valid payment options on file.

    It's a surprise to me that there doesn't seem to be a join up on the methods of payment; i.e. to have Microsoft account balance (as well as a credit card) available to pay for the download.

    Can anyone shed any light as to when the option to pay directly from the Microsoft account on the website becomes available?
  4. JemVanWin Win User

    Xbox account balance problems

    When you log on to Microsoft's website, and go to Manage Account, ie https://account.microsoft.com/billing/ , does the Available Balance actually show a different figure
    than what is shown on the Xbox Store App?
  5. Smwutches Win User

    New preorder system question.....

    If you're paying using only money in your Microsoft account balance, it will charge the full amount from your balance when you confirm the preorder. This website explains how the different payment options will work with the new system -

    support.xbox.com/.../pre-order-faq
  6. DanMen334 Win User

    Microsoft Store

    these are not different platforms, with an xbox balance card you can pay subscriptions such as live gold, gamepass, rent a movie, buy games even office 365, but only microsoft services
Thema:

Available Microsoft balance is different when paying!

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