AVG

Discus and support AVG in XBoX on Windows to solve the problem; Op 5 mei had ik een belletje gedaan naar de klantenservice van Microsoft over een XBOX one spel, state of decay 2. Ik belde die avond tegen 22:00 en... Discussion in 'XBoX on Windows' started by Capkilldog, May 16, 2019.

  1. Capkilldog
    Capkilldog Guest

    AVG


    Op 5 mei had ik een belletje gedaan naar de klantenservice van Microsoft over een XBOX one spel, state of decay 2. Ik belde die avond tegen 22:00 en met het keuzemenu werd mij gevraagd of ik het erg vond als mijn gesprek werd opgenomen. Ik dacht: nee geen
    probleem. Een aantal seconden daarna: ja maar we zijn gesloten.

    Nu is mijn vraag, wat voor recht heeft Microsoft op mijn privacy op dat moment met betrekking tot mijn opname.

    Ik heb een mail gestuurd naar de Microsoft store en gebeld naar Microsoft. Het enige wat ik krijg is geen reactie of eventueel een foutief mailadres als ik bel naar Microsoft.

    Wat gaat hier fout en wat kan hier vooral beter?

    Daarnaast, wil ik de termijn die ik in een eerdere mail heb aangegeven aanhouden. Ik had namelijk aangegeven dat jullie mijn opname per 31-05-2019 moeten verwijderen. Hier had ik geen reactie op. Echter had ik ook geen reactie dat de mail uitsluitend bedoeld
    zou zijn voor uitgaande mails en dat ik er niet op zou kunnen reageren.

    Graag reactie.

    [Translation-

    On May 5, I made a call to Microsoft customer service about an XBOX one game, state of decay 2. I called that evening at 10 p.m. I thought: no, no problem. A few seconds later: yes but we are closed.

    Now my question is, what is Microsoft's right to my privacy at that time with regard to my recording.

    I sent an email to the Microsoft store and called Microsoft. The only thing I get is no response or possibly an incorrect email address when I call Microsoft.

    What goes wrong here and what could be better here?

    In addition, I want to keep the period that I indicated in an earlier e-mail. I had indicated that you must delete my recording on 31-05-2019. I had no response to this. However, I also had no reaction that the mail was intended solely for outgoing
    mails and that I could not respond to it.


    Please respond.]

    :)
     
    Capkilldog, May 16, 2019
    #1
  2. {Parity} Win User

    AVG

  3. Capkilldog Win User

    AVG

    Hi
    ,

    Thank you for coming to the Xbox forums.

    Customer support calls are recorded for quality assurance, like any other customer support center for any other business that provides services or products.

    You can review the Microsoft Privacy Statement found on the Microsoft Services Agreement to learn more about the interactions Microsoft has with you and the Microsoft products that you use.

    Microsoft Services Agreement

    Microsoft Privacy Statement
    Quality assurance i can agree.

    I can't agree with your statement.

    You can't just take your privacy statement as an answer in my question.

    The whole statement is questionable if the AVG (European privacy law) is in charge about what you can do and what you cannot do.

    You can't record me if there are not 2 people on the phone communicating with eachother. Microsoft thinks they can. You can't.

    Do you have a Microsoft e-mail adress so i can resolve this? Else i'm afraid i have to report this.

    Kind regards
  4. Nash407 Win User

    AVG

  5. XBF Diego M Win User

    AVG

    Hi AVG,

    Microsoft is in full accordance with privacy laws for all regions that Microsoft products are available. This includes European privacy laws. Quoted directly from the "Where
    we store and process personal data
    " section of the Microsoft Privacy Statement, "We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable
    law wherever the data is located."

    The line won't be recorded if you are not connected to an agent because customer support is closed when you contacted them. I'm not sure what indication you received to lead you to believe you were being recorded when trying to contact customer support after
    they were closed.

    There is no email you can contact unfortunately but there is a form you can submit if you have questions about privacy at Microsoft. Just click on the following link.

    Ask a question about privacy at Microsoft.
  6. XBF Diego M Win User

    AVG

    Hi
    Capkilldog
    ,

    Thank you for coming to the Xbox forums.

    Customer support calls are recorded for quality assurance, like any other customer support center for any other business that provides services or products.

    You can review the Microsoft Privacy Statement found on the Microsoft Services Agreement to learn more about the interactions Microsoft has with you and the Microsoft products that you use.

    Microsoft Services Agreement

    Microsoft Privacy Statement
Thema:

AVG